Service Call Administrator

Ziegler Cat; Mankato (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO 15 days

9 Holidays

401(k) match

HSA

STD/LTD

FSA/EAP

Parental Leave

Fitness discount

Education assistance

Job summary

Ziegler Cat in Minnesota is seeking a Service Call Administrator to manage and close service calls for the branch. You will handle POs, edit service reports, and ensure accuracy of invoicing with strong attention to detail.

The role requires 3+ years in the industry, solid computer skills including Microsoft Office, and a working knowledge of D365. A High School diploma is required; associate degree preferred. This is a full-time on-site position with competitive benefits.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• 3+ years related industry experience required.
• Strong computer skills, including Microsoft Office Suite required.
• Intermediate mechanical aptitude with heavy equipment, agriculture, or automotive experience.
• Strong attention to detail and ability to work with limited direction.

Responsibilities

• Close service calls in D365 and create POs for parts, supplies or services.
• Edit service reports to meet professional standards.
• Troubleshoot WIP/service calls and work with warranty on WIP.
• Coordinate with AP/AR on PO disputes and reimbursements.
• Set up new vendors with purchasing and monitor repairs quality.
• Return unused parts and manage parts warranty paperwork.

Skills

Strong computer skills

Microsoft Office Suite

Mechanical aptitude

Education

High School Diploma or GED

Associate’s degree preferred

Tools

D365

D365 (Service Close)

Job description

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers.

Responsibilities:

Service Call Closing:

• D365 Branch Support - Service Close service calls
• Create POs for necessary parts, supplies, or services
• Edit service reports to get them up to the professional standards expected
• Troubleshoot WIP/service calls
• Work with warranty on WIP/service calls
• Work with AP/AR on PO disputes, questions, or other misc. reimbursements
• Set-up new vendors in partnership with purchasing
• Monitor administrative quality of repairs

Parts Returns:

• Return all parts not used on a service call in D365
• Physically return all unused parts to the parts department

Data Accuracy:

• Follow-up on incorrect customer information (i.e. credit cards for rental)
• Follow-up on outstanding payments due to vendors
• Seek out answers to warranty questions
• Work with Sales to collect missing customer information
• Provide information on loaners eligible for manufacturer reimbursement

Parts Warranty:

• Find and return physical parts
• Complete all scrap and return parts warranty paperwork

Qualifications:

• High School Diploma or GED required
• Associate’s degree preferred
• 3+ years related industry experience required
• Strong computer skills, including Microsoft Office Suite required
• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
• Strong detail orientation, learning orientation, and ability to work with limited direction required
• Ability to work well with others and support team initiatives

Minimum Physical Requirements: Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

The pay range for this position is $19.65 to $24.56. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What We Can Offer You

• Competitive pay
• Health, dental/orthodontia, vision & life insurances
• Paid time off (PTO) - 15 days to start
• 9 Paid holidays
• 401(k) contributions & match
• HSA, Ziegler contributes up to $1000 tax-free annually
• STD & LTD Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Ongoing training
• Education assistance
• Advancement opportunities
• Safe, clean, and friendly work environment
• Military Friendly

Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

Build Your Career at Ziegler Ziegler sells and services CAT construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way - the right way -and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.