Service Call Operations Lead

Ziegler Cat; Minneapolis (MN); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life

PTO 15 days

9 paid holidays

401(k) match

HSA contributions

Disability Insurance

Parental & Funeral Leave

Fitness discount

Education assistance

Job summary

Ziegler Cat is seeking a Service Call Supervisor to ensure complete, timely, and accurate closing of service calls at the Minneapolis branch. This role requires strong organizational skills, solid computer proficiency, and some mechanical knowledge to support invoicing accuracy.

You will lead a team of Service Call Administrators, develop workflows and training, and collaborate with warranty and purchasing to resolve PO disputes, warranty questions, and parts needs.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• 3+ years related industry experience.
• Demonstrated ability to lead others, formally or informally.
• Strong computer skills, including Microsoft Office Suite.

Responsibilities

• Lead for reporting, D365, service call, and other computer needs for the service department at the branch.
• Close service calls with strong attention to detail and accuracy.
• Create POs for necessary parts, supplies, or services.
• Monitor strategic initiatives and provide reporting to Branch Managers.
• Support team with warranty questions and AP/AR on PO disputes.

Skills

Team leadership

Computer skills

Detail oriented

Independent worker

Collaboration

Education

High School Diploma or GED

Associate’s degree preferred

Tools

D365

Microsoft Office Suite

Job description

Ziegler Cat is seeking a Service Call Supervisor to ensure complete, timely, and accurate closing of service calls at the Minneapolis branch. This role requires strong organizational skills, solid computer proficiency, and some mechanical knowledge to support invoicing accuracy.

You will lead a team of Service Call Administrators, develop workflows and training, and collaborate with warranty and purchasing to resolve PO disputes, warranty questions, and parts needs.