Service Call Center Representative

Hartford Toyota Superstore; Hartford (CT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training

Opportunities for internal advancement

Fast-paced work environment

Job summary

A local automotive dealership is seeking a Service Call Center Representative to enhance customer communication and appointment management. This essential role ensures customers receive timely updates regarding their vehicle repairs. Ideal candidates have strong customer service skills, a valid Driver's License, and a willingness to learn. Join a professional team that offers comprehensive training and opportunities for advancement within the dealership. If you are organized and tech-savvy, apply today to start your journey in the automotive industry.

Qualifications

• Must possess a valid Driver’s License.
• Ability to navigate computer systems effectively.
• Organized and eager to learn.

Responsibilities

• Manage communications via inbound and outbound calls.
• Coordinate and book service appointments efficiently.
• Provide proactive status updates to customers.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Technical proficiency

Job description

Position: Service Call Center Representative

Location: Hartford, CT

Service Business Development Center (BDC) Representative

Are you a high-energy individual with a passion for helping people? Do you thrive in a fast-paced environment and want to jumpstart a career in the automotive industry?

We are looking for a Service BDC Representative to join our growing team. This is a critical role that serves as the heartbeat of our service department, ensuring our customers receive timely communication and a seamless experience from the moment they book an appointment.

What You’ll Do

As a Service BDC Representative, you are the first point of contact for our customers. Your primary goal is to manage the service schedule and keep our clients informed.

• Manage Communications: Handle a high volume of both inbound and outbound calls.
• Schedule Success: Coordinate and book service appointments efficiently to maximize shop flow.
• Keep Customers Informed: Provide proactive status updates to customers regarding their vehicle repairs.
• Build Relationships: Use your professional "phone voice" to provide a welcoming and helpful experience every time.

What We’re Looking For

We value attitude and potential just as much as experience. If you are organized and eager to learn, we want to talk to you.

• Customer Service Pros: You have a natural ability to talk to people and solve problems with a smile.
• Growth Mindset: You have a genuine desire to learn the ropes of a busy dealership and grow your career with us.
• Reliability: A valid Driver’s License is required for this position.
• Tech Savvy: Ability to navigate computer systems and phone databases quickly.

Why Join Our Team?

• Professional and fast-paced work environment.
• Comprehensive training on automotive service processes.
• Opportunities for internal advancement within the dealership.

Ready to get started? Apply today and join a team that moves as fast as you do!