Service Call Center Pro: Appointments & CRM

Sonic Automotive, Inc.; Poway (CA); In loco; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

HSA

401k

PTO

Award-winning training

Career advancement

Car purchasing/ leasing benefits

Personal automotive concierge service

Descrizione del lavoro

Sonic Automotive's Poway Honda in Poway, CA is seeking a Service BDC Associate to generate service appointments and deliver a premium customer experience. You will respond to inquiries via the internet, enter data into the CRM, and support the sales/service process with strong communication and organizational skills.

The role emphasizes teamwork in a fast-paced environment, with base hourly compensation in the $18–$20 range and a comprehensive benefits package.

Competenze

• Customer service experience in a fast-paced environment.
• Strong communication and phone/email skills.
• Familiarity with CRM tools and lead management.

Mansioni

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools to track customer interest.

Conoscenze

Customer service

Communication skills

Teamwork

Call center

Formazione

Associate degree

Strumenti

CRM software

Descrizione del lavoro

Sonic Automotive's Poway Honda in Poway, CA is seeking a Service BDC Associate to generate service appointments and deliver a premium customer experience. You will respond to inquiries via the internet, enter data into the CRM, and support the sales/service process with strong communication and organizational skills.

The role emphasizes teamwork in a fast-paced environment, with base hourly compensation in the $18–$20 range and a comprehensive benefits package.