Service Call Center Agent - Poway Honda

Sonic Automotive, Inc.; Poway (CA); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

HSA

401k

PTO

Award-winning training

Career advancement

Car purchasing/ leasing benefits

Personal automotive concierge service

Descripción de la vacante

Sonic Automotive's Poway Honda in Poway, CA is seeking a Service BDC Associate to generate service appointments and deliver a premium customer experience. You will respond to inquiries via the internet, enter data into the CRM, and support the sales/service process with strong communication and organizational skills.

The role emphasizes teamwork in a fast-paced environment, with base hourly compensation in the $18–$20 range and a comprehensive benefits package.

Formación

• Customer service experience in a fast-paced environment.
• Strong communication and phone/email skills.
• Familiarity with CRM tools and lead management.

Responsabilidades

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools to track customer interest.

Conocimientos

Customer service

Communication skills

Teamwork

Call center

Educación

Associate degree

Herramientas

CRM software

Descripción del empleo

Service Call Center Agent - Poway Honda in Poway, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Poway Hondaa Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $20 / hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Service BDC Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The Service BDC associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• We offer a comprehensive benefit package, and a competitive compensation package.

It's time to make the most important move of your career.

From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00 to $20.00)