Service Business Development Center (BDC) Representative

Lovering Auto Group; Nashua (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading dealership in Nashua seeks a Service Business Development Center (BDC) Representative to enhance customer engagement and support the Service Department. The role involves proactive communication with customers and managing appointments, ensuring a high-quality service experience. Competitive compensation and benefits included.

Benefits

Competitive pay with performance incentives

Full benefits package (medical, dental, vision, 401(k))

3 weeks paid time off

Opportunities for advancement

Qualifications

• Previous experience in BDC, call center, or customer service role (automotive experience preferred).
• Strong phone etiquette and interpersonal communication skills.
• Comfortable with CRM systems and scheduling tools.

Responsibilities

• Respond promptly to inquiries from customers via phone, internet, and chat.
• Manage the service appointment pipeline and follow up on missed opportunities.
• Assist with service campaigns and customer satisfaction initiatives.

Skills

Customer Service

Communication

Organization

Multitasking

Interpersonal Skills

CRM Systems

Job description

Job Title: Service Business Development Center (BDC) Representative

Location: Nashua, NH

Company: Lovering Auto Group

Employment Type: Full-Time


Position Overview:

Are you passionate about customer service and enjoy helping people? Do you thrive in a fast-paced environment where relationship-building and communication are key? If so, we want you on our team at Lovering Volvo Cars Nashua, a trusted Volvo dealership committed to delivering a first-class experience to every customer.


We're looking for a Service Business Development Center (BDC) Representative to support our Service Department in maximizing appointments, increasing retention, and delivering high-quality customer engagement.


Pay:

- $40,000 - $55,000 annual compensation depending on skill and experience.


Key Responsibilities:

- Respond promptly to phone, internet, and chat inquiries from customers.

- Proactively reach out to current and prospective service customers via phone, email, and text to schedule appointments and follow-ups.

- Manage the service appointment pipeline and follow up on missed or declined service opportunities.

- Work with the Service Manager and Advisors to meet departmental goals.

- Maintain and update CRM records to ensure accurate tracking of customer interactions.

- Assist with service campaigns, recalls, and customer satisfaction initiatives.

-Provide a friendly and helpful experience on every interaction.


Qualifications:

- Previous experience in a BDC, call center, or customer service role (automotive experience preferred, but not required)

- Strong phone etiquette and interpersonal communication skills

- Highly organized with the ability to multitask and prioritize

- Comfortable with CRM systems, scheduling tools, and dealership management software

- Driven, reliable, and able to work both independently and as part of a team

- Being bilingual (Spanish/English) is a plus!


What We Offer:

- Family business that provides a supportive and collaborative work environment.

- Competitive pay with performance incentives.

- Full benefits package (medical, dental, vision, 401(k)).

- 3 weeks paid time off.

- Opportunities for advancement within the dealership group.


How to Apply:

If you are ready to take your career to the next level and be part of a reputable Volvo dealership, please submit your resume.


Join us in driving forward the future of automotive excellence!