BDC Representative

Commonwealth Auto Group; Lawrence (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Commonwealth Auto Group seeks a BDC Representative to join their Business Development Team. This entry-level role involves assisting customers with questions about vehicles and purchases, using strong customer service and computer skills. The company offers a supportive training environment and values contributions to community service.

Benefits

Medical and Dental

Growth opportunities

Flexible Work Schedule

Qualifications

• At least one previous role in customer service.
• Strong computer skills are essential.
• Enthusiastic and team player.

Responsibilities

• Answer customer calls and follow up on sales appointments.
• Provide initial product information and direct to resources.
• Participate in team development sessions.

Skills

Customer service

Computer skills

Bilingual

Job description

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This range is provided by Commonwealth motors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $25.00/hr

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston.

A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 20+ years we’ve been here.

The customer always comes first but without great employees we could not achieve this.

What We Offer

Medical and Dental

Growth opportunities

Family owned and operated

Flexible Work Schedule

Responsibilities include but are not limited to the following

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
  
  
  

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Bilingual a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Motor Vehicle Manufacturing

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