Service BDC Representative | Hourly - Jim Click Ford

Jim Click Ford; Tucson, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company 401(k) with match

Paid time off

Job summary

Jim Click Ford in Tucson, AZ is seeking a Service BDC Representative to handle inbound and outbound communications, schedule and confirm service appointments, and maintain accurate customer records in the CRM. You will work across dealership teams to support maintenance reminders, promote service specials, and meet productivity goals in a fast-paced, customer-focused environment.

This role offers comprehensive benefits and opportunities for professional growth within a stable automotive service

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong communication and phone skills.
• Basic computer proficiency, including Microsoft Office.
• Dealership, CRM, or service scheduling experience is a plus.
• Must be available to work varied shifts, including Saturdays.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries.
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Skills

Customer service

Phone skills

Multitasking

Tools

Microsoft Office

Job description

Job Details

Job Location: Jim Click Ford - Tucson, AZ 85711

Job Category: Service

Why Join Us?

• Consistent hours in a professional dealership environment
• Supportive team culture with training and clear expectations
• Stable position with long‑term opportunity
• Clean, organized workspace focused on accuracy and service

Service BDC Representative Job Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Service BDC Representative Benefits & Compensation

• Employer-subsidized Medical and Dental insurance with comprehensive coverage options
• Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing on Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicle purchases

Service BDC Representative Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred
• Strong communication and phone skills
• Basic computer proficiency, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Professional, positive attitude with a strong customer-service focusDealership, CRM, or service scheduling experience is a plus
• Must be available to work varied shifts, including Saturdays

Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen.