Service BDC Representative | Hourly - Jim Click Mazda Eastside

Gee Automotive Companies; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

Telehealth

Short-term Disability

Long-term Disability

401(k) Match

Paid Time Off

Employee pricing

Job summary

Gee Automotive Companies is seeking a motivated, customer-focused Service BDC Representative to support the Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.

In this role you will answer multiple channels, maintain accurate records in the CRM, and work closely with Service Advisors to drive appointments and customer retention.

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong communication and phone skills.
• Basic computer proficiency, including Microsoft Office.
• Dealership, CRM, or service scheduling experience is a plus.
• Must be available to work varied shifts, including Saturdays.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Skills

Communication skills

Phone skills

Customer service

Multitasking

Positive attitude

Tools

Microsoft Office

Job description

We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.

Why Join Us?

• Consistent hours in a professional dealership environment
• Customer‑facing role with daily interaction
• Supportive team culture with training and clear expectations
• Stable position with long‑term opportunity
• Clean, organized workspace focused on accuracy and service

Service BDC Representative Job Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Service BDC Representative Benefits & Compensation

• Employer-subsidized Medical and Dental insurance with comprehensive coverage options
• Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing on Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicle purchases

Service BDC Representative Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred
• Strong communication and phone skills
• Basic computer proficiency, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Professional, positive attitude with a strong customer-service focus
• Dealership, CRM, or service scheduling experience is a plus
• Must be available to work varied shifts, including Saturdays

Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre‑employment drug screen.