Service BDC Representative | Hourly - Jim Click Ford

Jim Click Automotive Team; Tucson (AZ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance

Employee Assistance Plan

Telehealth

Disability Insurance

Pet Insurance

401(k) with company match

Paid Time Off

Employee pricing on parts and service

Job summary

Jim Click Automotive Team in Tucson, AZ seeks a Service BDC Representative to handle inbound and outbound service communications, schedule and confirm appointments, and maintain accurate customer records in the CRM.

Join a professional dealership environment with consistent hours, a supportive team, ongoing training, and a comprehensive benefits package including health insurance, life insurance, 401(k) matching, and generous PTO.

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong communication and phone skills.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with a strong customer-service focus.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries.
• Schedule, confirm, and reschedule service appointments.
• Conduct outbound calls for maintenance reminders and customer retention.
• Maintain accurate customer records in the CRM and dealership systems.
• Follow up with customers and managers regarding service needs and appointments.
• Promote dealership service specials and maintenance programs.
• Meet appointment-setting and productivity goals.

Skills

Customer service

Communication

Multitasking

Microsoft Office

CRM experience

Call center

Scheduling

Tools

CRM systems

Job description

Job Details

Job Location: Jim Click Ford - Tucson, AZ 85711

Job Category: Service

Why Join Us?

• Consistent hours in a professional dealership environment
• Supportive team culture with training and clear expectations
• Stable position with long‑term opportunity
• Clean, organized workspace focused on accuracy and service

Service BDC Representative Job Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Service BDC Representative Benefits & Compensation

• Employer-subsidized Medical and Dental insurance with comprehensive coverage options
• Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing on Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicle purchases

Service BDC Representative Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred
• Strong communication and phone skills
• Basic computer proficiency, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Professional, positive attitude with a strong customer-service focusDealership, CRM, or service scheduling experience is a plus
• Must be available to work varied shifts, including Saturdays

Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen.