Service BDC Specialist: Drive Appointments & Customer Care

Jim Keras Subaru; Memphis (TN); Hybrid; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k)

Paid vacation

Christmas bonus

Employee vehicle program

Discounts on parts

Production bonuses

Career growth

Zusammenfassung

Jim Keras Automotive Group in Memphis is seeking a motivated Service BDC Representative to join our in-house Business Development Center. You will handle inbound/outbound communications by phone, text, email and online chat to schedule service appointments and drive retention.

We offer a stable 5-day workweek with occasional Saturday remote shifts and benefits including health/dental/vision insurance, 401(k), paid vacation, and employee discounts.

Qualifikationen

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Dependable attendance and punctuality.
• Ability to multitask in a fast-paced environment.
• Professional phone presence and customer service mindset.

Aufgaben

• Handle inbound and outbound customer communications by phone, text, email, and online chat.
• Schedule and confirm service appointments accurately and efficiently.
• Perform follow-up and customer retention activities.
• Provide professional, courteous, and consistent customer service.
• Coordinate with Service Advisors and other departments to ensure a seamless experience.
• Maintain accurate customer information in dealership systems.

Ausbildung

High school diploma or equivalent

Tools

CRM software

Dealership systems

Jobbeschreibung

Jim Keras Automotive Group in Memphis is seeking a motivated Service BDC Representative to join our in-house Business Development Center. You will handle inbound/outbound communications by phone, text, email and online chat to schedule service appointments and drive retention.

We offer a stable 5-day workweek with occasional Saturday remote shifts and benefits including health/dental/vision insurance, 401(k), paid vacation, and employee discounts.