Customer Experience Representative

Jim Keras Subaru; Memphis (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation days

Christmas bonus

Employee vehicle purchase program

Parts & Service discounts

Production bonuses

Job summary

Jim Keras Automotive Group seeks a motivated Customer Experience Representative to join our in-house Business Development Center. You will handle inbound/outbound communications, schedule service appointments, and deliver a professional, positive Jim Keras experience with every interaction.

This fast-paced role requires dependable, goal-oriented individuals with strong communication skills and a valid driver's license. Automotive dealership experience is a plus but not required.

Qualifications

• Strong verbal and written communication skills.
• Dependable attendance and punctuality.
• Valid driver's license.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer communications by phone, text, email, and online chat.
• Schedule and confirm service appointments accurately and efficiently.
• Perform follow-up and customer retention activities to encourage repeat business.
• Provide professional, courteous, and consistent customer service during every interaction.
• Listen to customer concerns and connect customers with the appropriate department when needed.
• Work closely with Service Advisors, Parts, and other departments to support a seamless customer experience.
• Maintain accurate customer information and activity within the dealership's systems.
• Follow established BDC processes and meet performance, productivity, and customer service goals.
• Maintain a positive, professional, and team-oriented work environment.

Skills

Strong communication

Verbal communication

Written communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Jim Keras Automotive Group is looking for a motivated, dependable, and customer-focused Customer Experience Representative to join our in-house Business Development Center.

As a Customer Experience Representative, you will play a vital role in customer support. You will communicate with customers through phone calls, text messages, emails, and online communication. Your primary focus will be providing support by scheduling service appointments, completing follow-up and retention activities, and providing a professional and positive Jim Keras experience with every interaction.

This is a fast-paced position where communication, consistency, accountability, and customer service all play an important role. We're looking for someone who enjoys helping people, takes pride in their work, and wants to be part of a team that supports one another. If you're motivated, dependable, and enjoy working toward goals, we'd love to hear from you.

When you'll Be Here

• Monday - Friday: 9:00am-6:00pm
  • Rotating Saturdays: Approx. 1 Sat Per Month, with a Corresponding Weekday Off.

Saturday shifts are remote and all necessary equipment to perform the job remotely is provided by Jim Keras Automotive Group. Employees scheduled to work a Saturday will receive a corresponding weekday off during that same week, ensuring the position remains a 5 day workweek. Saturday assignments and corresponding weekdays off are scheduled in advance, providing employees with a predictable schedule and plenty of notice.

What's In It for You?

We believe great employees deserve great benefits and opportunities to grow.

• Health, Dental, & Vision Insurance: Coverage to help support your overall well-being.
• Career Growth Opportunities & 401(k): Build your skills and advance within a growing automotive group while planning for your future with retirement savings opportunities.
• Community Involvement: Opportunities to give back and make a difference in the communities we serve.
• Paid Vacation Days: Time away to rest, recharge, and enjoy life outside of work.
• Christmas Bonus: Eligibility based on tenure.
• Employee Vehicle Purchase Program: Access to employee vehicle purchase opportunities.
• Parts & Service Discounts: Employee discounts on parts and service.
• Production Bonuses: Additional earning opportunities based on performance.

What You'll Actually Be Doing

• Handle inbound and outbound customer communications by phone, text, email, and online chat.
• Schedule and confirm service appointments accurately and efficiently.
• Perform follow-up and customer retention activities to encourage repeat business.
• Provide professional, courteous, and consistent customer service during every interaction.
• Listen to customer concerns and provide accurate information or connect customers with the appropriate department when needed.
• Work closely with Service Advisors, Parts, and other dealership departments to support a seamless customer experience.
• Maintain accurate and complete customer information and activity within the dealership's systems.
• Follow established BDC processes, procedures, and communication standards while meeting established performance, productivity, and customer service goals.
• Maintain a positive, professional, and team-oriented work environment.

What Makes You a Good Fit

• We will provide the training necessary to be successful.
• High school diploma or equivalent.
• Valid driver's license.
• Dependable attendance and punctuality.
• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Ability to communicate effectively through phone, text, email, and online chat.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain productive in a fast-paced environment.
• Basic computer skills and the ability to learn new software and systems.
• Ability to work independently while also contributing to a team environment.
• Willingness to be coached, learn, and continuously improve.
• Automotive or dealership experience is a plus but not required.