Service BDC Specialist: Auto Service Scheduling

Jim Ellis Chevrolet Atlanta; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Weekly pay with monthly bonuses

Employee discounts

5-day work week

Paid holidays & PTO

Employee Referral Program

Medical, Dental & Vision Insurance

401k

Paid Training

Disability coverage

Employee Assistance Program

Company-paid life insurance

Continued Education

Charity & Community Outreach

Job summary

Jim Ellis Chevrolet Atlanta is seeking a motivated BDC Representative to join our service team. You will handle high volumes of customer calls and emails to schedule appointments, outreach for service needs, and provide updates on repairs.

This front-line role supports customers and drives service bookings. We offer weekly pay, monthly bonuses, employee discounts, a 5-day work week, and comprehensive benefits.

Qualifications

• Excellent written and verbal communication skills.
• Must be authorized to work in the US.
• Must have a valid Driver’s License with clean driving record.
• Minimum of 18 years of age.

Responsibilities

• Answer a high volume of incoming calls from customers to schedule appointments.
• Initiate customer outreach/outbound calls regarding service needs and offers to establish service appointments.
• Respond to customer inquiries and questions by telephone and email.
• Research required information using available resources.
• Troubleshoot problems and provide information on status of repairs.
• Provide customers with vehicle and service information as appropriate.
• Accurately enter new customer information into the system.
• Verify and update existing customer information.
• Identify and escalate priority issues.
• Make follow-up customer calls.
• Document call information according to standard operating procedures.
• Route calls as appropriate and per procedure.
• Complete all Leads in compliance with set guidelines.
• Perform other duties as assigned by management

Skills

Excellent written & verbal comunicação

Education

High school diploma or equivalent

Job description

Jim Ellis Chevrolet Atlanta is seeking a motivated BDC Representative to join our service team. You will handle high volumes of customer calls and emails to schedule appointments, outreach for service needs, and provide updates on repairs.

This front-line role supports customers and drives service bookings. We offer weekly pay, monthly bonuses, employee discounts, a 5-day work week, and comprehensive benefits.