Service BDC Specialist - Drive Appointments & Care

Arrow Point Auto; Abilene (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Vacation after 1 year

Employee discounts

Health insurance

401(k) savings plan with company match

Job summary

Arrow Point Auto in Abilene, Texas is seeking a motivated Service BDC Call Center Representative responsible for handling customer communications, scheduling service appointments, and following up to ensure an exceptional customer experience. The ideal candidate will possess strong communication skills, multitasking abilities, and preferably previous experience in customer service or dealerships. The position offers a range of benefits including paid time off, competitive wages, and employee assistance programs.

Qualifications

• Previous customer service, call center, BDC, or dealership experience preferred.
• Positive attitude with a professional appearance and demeanor.
• Dependable attendance and strong work ethic.

Responsibilities

• Answer inbound phone calls, text messages, emails, and online service inquiries.
• Schedule service, maintenance, recall, and diagnostic appointments.
• Follow up with customers regarding missed appointments.

Skills

Strong phone and communication skills

Customer service experience

Multitasking ability

Basic computer and typing skills

Bilingual (Spanish is a plus)

Tools

Dealership systems

Job description

Arrow Point Auto in Abilene, Texas is seeking a motivated Service BDC Call Center Representative responsible for handling customer communications, scheduling service appointments, and following up to ensure an exceptional customer experience. The ideal candidate will possess strong communication skills, multitasking abilities, and preferably previous experience in customer service or dealerships. The position offers a range of benefits including paid time off, competitive wages, and employee assistance programs.