Service Scheduling & Customer Care Specialist

Arrow Ford Dealerships; Abilene (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Vision insurance

Dental insurance

401(k) savings plan

Employee discounts

Custom and competitive wage plans

Childcare program

Vacation days

Job summary

Arrow Ford Dealerships in Abilene, Texas, seeks a motivated Service BDC Call Center Representative. This role involves managing customer communications, scheduling service appointments, and enhancing customer experience. Ideal candidates will have strong communication skills, multitasking abilities, and a customer-focused mindset. The position offers competitive wages and comprehensive benefits, including paid time off, health insurance, and professional growth opportunities.

Qualifications

• Previous customer service, call center, or dealership experience preferred.
• Strong phone and communication skills.
• Positive attitude with a professional appearance.
• Ability to multitask in a high-volume environment.
• Basic computer and typing skills.
• Experience with dealership systems is a plus.
• Dependable attendance and strong work ethic.
• Bilingual is a plus but not required.

Responsibilities

• Answer inbound calls, texts, emails, and online service inquiries.
• Schedule service and maintenance appointments.
• Follow up with customers regarding missed appointments.
• Conduct outbound calls to drive service traffic.
• Maintain accurate customer records in DMS and scheduling systems.
• Communicate with customers regarding service timelines.
• Coordinate with service advisors to maximize shop efficiency.
• Monitor appointment availability.
• Assist with customer satisfaction follow-up.
• Meet appointment and performance goals.

Skills

Customer service

Communication skills

Multitasking

Appointment scheduling

Problem-solving

Job description

Arrow Ford Dealerships in Abilene, Texas, seeks a motivated Service BDC Call Center Representative. This role involves managing customer communications, scheduling service appointments, and enhancing customer experience. Ideal candidates will have strong communication skills, multitasking abilities, and a customer-focused mindset. The position offers competitive wages and comprehensive benefits, including paid time off, health insurance, and professional growth opportunities.