Service BDC Specialist — Customer Care & Scheduling

Egroup Us; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life Insurance and AD&D

401(k) with Company Match

Wellness Program

Employee Assistance Program

Vehicle Purchase and Repair Perks

Job summary

Central Houston Cadillac is seeking a dedicated BDC Agent to support our service department by following up with customers and scheduling service appointments in the Houston area. You will respond to inquiries via phone, email, or in person and maintain accurate records in our system.

The ideal candidate has a high school diploma, customer service experience, and strong communication skills. Proficiency with basic computer software and a customer-focused approach are essential for success in a

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Proficient computer skills.

Responsibilities

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collects and enters orders for new or additional products or services.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.
• Performs other related duties as assigned.

Skills

Excellent communication

Active listening

Customer service

Education

High school diploma or equivalent

Job description

Central Houston Cadillac is seeking a dedicated BDC Agent to support our service department by following up with customers and scheduling service appointments in the Houston area. You will respond to inquiries via phone, email, or in person and maintain accurate records in our system.

The ideal candidate has a high school diploma, customer service experience, and strong communication skills. Proficiency with basic computer software and a customer-focused approach are essential for success in a