Service BDC Agent - Central Houston Cadillac

Egroup Us; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life Insurance and AD&D

401(k) with Company Match

Wellness Program

Employee Assistance Program

Vehicle Purchase and Repair Perks

Job summary

Central Houston Cadillac is seeking a dedicated BDC Agent to support our service department by following up with customers and scheduling service appointments in the Houston area. You will respond to inquiries via phone, email, or in person and maintain accurate records in our system.

The ideal candidate has a high school diploma, customer service experience, and strong communication skills. Proficiency with basic computer software and a customer-focused approach are essential for success in a

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Proficient computer skills.

Responsibilities

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collects and enters orders for new or additional products or services.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.
• Performs other related duties as assigned.

Skills

Excellent communication

Active listening

Customer service

Education

High school diploma or equivalent

Job description

Central Houston Cadillac is looking to hire a BDC Agent!!

The company offers a comprehensive benefits package that includes:

• Paid Holidays.
• Paid Vacation.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Company Paid Life Insurance and AD&D.
• 401(k) with Company Match.
• Wellness Program.
• Employee Assistance Program.
• Vehicle Purchase and Repair Perks.

Job Summary:

The BDC (Business Development Center) Representative follows up with previous and potential new customers to schedule service on their vehicles.

Duties/Responsibilities:

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collects and enters orders for new or additional products or services.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.