BDC Customer Care Specialist

SLV Buick GMC; Salt Lake City (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Holiday

Vacation

401(k) Plan

Opportunities for advancement

Job summary

SLV Buick GMC in Salt Lake City is seeking a customer-service driven professional to join our service team. You will set service appointments, cashier customers, and help ensure paperwork flows smoothly and accurately.

You will respond to calls, internet inquiries, and live chat using scripts and templates, provide initial product information, and direct customers to dealership resources. A valid driver’s license is required; equal opportunity employer.

Qualifications

• Minimum one prior role in customer service.
• Collaborative teammate with a positive attitude.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Assist warranty admin with booking and closing repair orders
• Keep notes updated on pending payments

Skills

Customer service

Team collaboration

Effective communication

Computer skills

Job description

We are looking for a professional, driven individual to join our team! You will be setting appointments for the service department, cashiering customers, and helping facilitate the proper paperwork flow.The outbound calls are not sales lists, so no high-pressure environment!

Benefits

• Medical
• Dental
• Holiday
• Vacation
• 401(k) Plan
• Opportunities for advancement

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Assist warranty admin with booking and closing repair orders
• Keep notes updated on pending payments

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.