Service BDC Specialist - Auto Appointment Scheduler

Diehl Automotive Group; Massillon (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Employee Discounts

Training & Development

Advancement Opportunities

Stable Employment

Job summary

Diehl Hyundai of Massillon is seeking a Service BDC Representative to act as the vital link between customers and our Hyundai Service Department. In Massillon, Ohio, this full-time role focuses on scheduling service appointments, answering inquiries, and maintaining a productive service schedule with a strong emphasis on follow-up and accuracy.

The ideal candidate will excel in phone, text, and email communication, be highly organized, and bring experience in customer service or call centers.

Qualifications

• Excellent telephone and customer service skills.
• Clear written and verbal communication abilities.
• Friendly, professional phone presence.

Responsibilities

• Answer incoming service calls in a friendly, professional manner.
• Schedule automotive service and maintenance appointments.
• Make outbound calls to customers regarding maintenance.
• Follow up with customers who submit online service requests.
• Maintain accurate customer information in the dealership CRM.
• Help maximize appointment volume and service capacity.

Skills

Phone skills

Customer service

Organization

Multitasking

Communication

Tools

CRM software

Job description

Diehl Hyundai of Massillon is seeking a Service BDC Representative to act as the vital link between customers and our Hyundai Service Department. In Massillon, Ohio, this full-time role focuses on scheduling service appointments, answering inquiries, and maintaining a productive service schedule with a strong emphasis on follow-up and accuracy.

The ideal candidate will excel in phone, text, and email communication, be highly organized, and bring experience in customer service or call centers.