AUTOMOTIVE SERVICE BDC REPRESENTATIVE

DIEHL AUTOMOTIVE GROUP; Massillon (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Employee Discounts

Training & Development

Advancement Opportunities

Stable Employment

Job summary

Diehl Hyundai of Massillon is seeking a Service BDC Representative to act as the vital link between customers and our Hyundai Service Department. In Massillon, Ohio, this full-time role focuses on scheduling service appointments, answering inquiries, and maintaining a productive service schedule with a strong emphasis on follow-up and accuracy.

The ideal candidate will excel in phone, text, and email communication, be highly organized, and bring experience in customer service or call centers.

Qualifications

• Excellent telephone and customer service skills.
• Clear written and verbal communication abilities.
• Friendly, professional phone presence.

Responsibilities

• Answer incoming service calls in a friendly, professional manner.
• Schedule automotive service and maintenance appointments.
• Make outbound calls to customers regarding maintenance.
• Follow up with customers who submit online service requests.
• Maintain accurate customer information in the dealership CRM.
• Help maximize appointment volume and service capacity.

Skills

Phone skills

Customer service

Organization

Multitasking

Communication

Tools

CRM software

Job description

NOW HIRING: SERVICE BDC REPRESENTATIVE

Diehl Hyundai of Massillon | Massillon, OH
Full-Time | Automotive Service Business Development Center

Diehl Hyundai of Massillon is looking for a highly organized, motivated, and customer-focused Service BDC Representative to join our growing team in Massillon, Ohio.

If you're great on the phone, comfortable communicating by text and email, highly organized, and enjoy helping customers, this could be an excellent opportunity to build your career in the automotive industry.

As a Service Business Development Center (BDC) Representative, you will be an important connection between our customers and our Hyundai Service Department. Your primary focus will be scheduling service appointments, responding to customer inquiries, following up with customers, and helping keep our service schedule full and productive.

Previous automotive experience is preferred, but candidates with strong customer service, call center, appointment scheduling, administrative, hospitality, or sales experience are also encouraged to apply.

Service BDC Representative Responsibilities

As a Service BDC Representative at Diehl Hyundai of Massillon, you will:

• Answer incoming service calls in a friendly and professional manner
• Schedule automotive service and maintenance appointments
• Make outbound calls to customers regarding recommended and upcoming maintenance
• Respond to customer inquiries by phone, email, and text
• Follow up with customers who submit online service requests
• Confirm upcoming service appointments
• Assist with rescheduling and appointment changes
• Maintain accurate customer information and communication records in the dealership CRM
• Help maximize appointment volume and service department capacity
• Follow up with customers regarding missed or canceled appointments
• Contact customers regarding maintenance reminders and service opportunities
• Help reactivate previous service customers
• Communicate customer concerns clearly to Service Advisors
• Work closely with Service Advisors, Service Managers, and other dealership personnel
• Maintain professional and consistent follow-up with customers
• Meet individual and departmental appointment-setting goals
• Monitor appointment confirmations, show rates, and follow-up activity
• Help provide customers with an efficient and positive service experience
• Maintain accurate records of calls, appointments, and customer interactions

What We're Looking For

The ideal candidate will have:

• Excellent telephone and customer service skills
• Strong written and verbal communication abilities
• A friendly, professional phone presence
• Strong organizational and multitasking skills
• Attention to detail
• Ability to work in a fast-paced environment
• Confidence making both inbound and outbound customer calls
• Basic computer and data-entry skills
• Ability to communicate professionally through phone, email, and text
• Strong follow-up skills
• Ability to work independently while contributing to a team
• A positive attitude and dependable work ethic
• Desire to meet and exceed appointment and customer-service goals

Previous experience as a Service BDC Representative, Automotive BDC Representative, BDC Agent, Appointment Coordinator, Service Coordinator, Customer Service Representative, Call Center Representative, Service Scheduler, Automotive Service Advisor, Receptionist, or Business Development Representative is a plus.

Why Join Diehl Hyundai of Massillon?

Diehl Hyundai of Massillon offers the opportunity to work with a growing dealership team in a modern automotive sales and service facility.

We offer:

• Competitive compensation
• Full-time employment
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee vehicle purchase and service discounts
• Training and professional development
• Opportunities for advancement within Diehl Automotive
• Stable, year-round employment
• Supportive management team
• Professional, team-oriented dealership environment

A Service BDC position can also provide a path toward additional opportunities in automotive service, customer relations, BDC management, service advising, dealership administration, sales, and management.

Service BDC Jobs in Massillon & Canton, Ohio

Diehl Hyundai of Massillon is conveniently located for applicants throughout Massillon, Canton, North Canton, Perry Township, Jackson Township, Canal Fulton, Navarre, Louisville, Green, Alliance, Akron, and surrounding Stark County and Northeast Ohio communities.

Candidates searching for Service BDC jobs in Massillon OH, Automotive BDC jobs in Canton OH, Customer Service Representative jobs, Automotive Appointment Coordinator jobs, Service Scheduler positions, Dealership BDC jobs, Hyundai dealership jobs, call center jobs in Stark County, or automotive dealership careers in Northeast Ohio are encouraged to apply.

Join the Diehl Hyundai of Massillon Team

We're looking for someone who understands that great customer service starts before the customer ever arrives at the dealership.

If you're organized, personable, comfortable on the phone, persistent with follow-up, and motivated to help customers while driving service appointments, we'd like to meet you.

Diehl Automotive is an Equal Opportunity Employer.