Automotive BDC Representative / Internet Sales Representative

Diehl Automotive Group; Massillon (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

401(k) with company match

Paid vacation and paid time off

Employee vehicle purchase and service

Professional training and development

Job summary

Diehl Hyundai of Massillon is seeking a highly organized Automotive BDC Representative to join our Massillon, OH team. You will manage incoming inquiries, follow up with prospects, and schedule dealership appointments, ensuring a seamless customer experience across phone, text, email, and online channels.

Ideal candidates are energetic, professional, and goal-oriented, able to multi-task in a fast-paced dealership environment and consistently meet daily, weekly, and monthly targets.

Qualifications

• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Professional phone etiquette.
• Strong customer service skills; outbound calls welcome.
• Ability to learn and effectively use dealership CRM software.
• Motivation to meet and exceed performance goals.

Responsibilities

• Respond promptly to internet and website leads.
• Handle inbound and outbound customer calls.
• Communicate via phone, text, email, and online channels.
• Schedule sales and/or service appointments.
• Follow up consistently with prospective and existing customers.
• Maintain detailed and accurate customer records in CRM.
• Update notes, appointments, and follow-up activity in CRM.
• Confirm scheduled appointments and re-engage non-purchasers.
• Work with sales, service, and management teams.
• Track daily activities, appointments, contacts, and opportunities.
• Follow established BDC processes and schedules.
• Provide professional and friendly customer service.

Skills

Phone etiquette

Highly organized

Communication skills

Follow-up

Tools

CRM software

Job description

• Professional phone etiquette

Diehl Hyundai of Massillon - Massillon, OH

Full-Time | Automotive BDC | Customer Service | Internet Sales

Highly Organized & Motivated BDC Representative - Massillon, OH

Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio.

We need someone who thrives on staying organized, following up, communicating with customers, and getting results.

If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments, we want to talk to you.

Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience.

What Does an Automotive BDC Representative Do?

As a Business Development Center (BDC) Representative, you'll be responsible for managing incoming customer inquiries, following up with prospective customers, and scheduling dealership appointments.

Your responsibilities will include:

• Respond promptly to internet and website leads
• Handle inbound and outbound customer calls
• Communicate with customers through phone, text, email, and online channels
• Schedule sales and/or service appointments
• Follow up consistently with prospective and existing customers
• Maintain detailed and accurate customer records
• Update customer information, notes, appointments, and follow-up activity in the dealership CRM
• Confirm scheduled appointments
• Re-engage customers who have not yet purchased or scheduled
• Work closely with sales, service, and management teams
• Track daily activities, appointments, contacts, and follow-up opportunities
• Follow established BDC processes and communication schedules
• Provide professional and friendly customer service
• Help convert online inquiries and phone calls into dealership visits
• Meet individual and department goals for calls, contacts, appointments, and customer engagement

Organization Is Essential

This position requires someone who is exceptionally organized.

You'll be managing multiple customers, conversations, appointments, follow-up dates, emails, text messages, and CRM tasks throughout the day.

We're looking for someone who can:

• Prioritize multiple tasks without losing track of details
• Maintain accurate CRM notes and customer records
• Follow established processes consistently
• Manage a large volume of leads and follow-up activity
• Stay focused in a fast-paced dealership environment
• Follow through on commitments
• Work independently without needing constant supervision
• Recognize which customers need immediate attention
• Remain organized even during busy periods

What We're Looking For

The ideal candidate will be highly motivated, organized, dependable, and comfortable communicating with customers throughout the day.

Qualifications include:

• Excellent organizational and time-management skills
• Strong verbal and written communication skills
• Professional phone etiquette
• Strong customer service skillsComfortable making outbound calls
• Ability to communicate professionally through text and email
• Basic computer and data-entry skills
• Ability to learn and effectively use dealership CRM software
• Strong attention to detail
• Ability to multitask in a busy environment
• Positive, energetic, and goal-oriented attitude
• Dependable attendance
• Ability to work independently and as part of a team
• Motivation to meet and exceed performance goals

Previous experience in automotive BDC, internet sales, appointment setting, customer service, call centers, inside sales, lead generation, telemarketing, receptionist/customer relations, or dealership sales is a plus.

Automotive experience is preferred but not necessarily required for the right highly motivated candidate.

Why Join Diehl Hyundai of Massillon?

Diehl Hyundai of Massillon is part of Diehl Automotive and offers employees an opportunity to build a long-term career with a growing automotive organization.

Benefits may include:

• Competitive compensation
• Performance-based earning opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and paid time off
• Employee vehicle purchase and service discounts
• Professional training and development
• Career advancement opportunities within Diehl Automotive
• Modern dealership environment
• Established customer base and lead volume
• Support from experienced sales and management teams

BDC & Customer Service Jobs in Massillon, OH

Diehl Hyundai of Massillon is located in Massillon, Ohio, making this an excellent career opportunity for candidates throughout Stark County and Northeast Ohio.

Candidates from Massillon, Canton, North Canton, Perry Township, Jackson Township, Green, Canal Fulton, Louisville, Navarre, Alliance, Barberton, Akron, and surrounding Northeast Ohio communities are encouraged to apply.

This position may be a strong match for candidates searching Indeed for Automotive BDC jobs in Massillon OH, BDC Representative jobs in Canton OH, Internet Sales Representative jobs in Stark County, Automotive Customer Service jobs near Canton, Appointment Setter jobs in Massillon, Automotive Internet Sales jobs in Northeast Ohio, Dealership BDC jobs near Akron, Customer Service Representative jobs in Massillon, Call Center jobs in Canton, Automotive Sales Support jobs, or dealership jobs in Stark County Ohio.

Job Type: Full-time

Work Location: In person - Massillon, OH

Experience: Customer service, BDC, call center, inside sales, appointment setting, automotive dealership, or CRM experience preferred.

Diehl Automotive is an Equal Opportunity Employer.