Mobile Service Coordinator: Customer-Centric Auto Support

Theodore Robins Ford; Costa Mesa (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discounts on services and车辆

Comprehensive benefits package

Career growth opportunities

Supportive team environment

Job summary

Theodore Robins Ford in Costa Mesa, CA is seeking a motivated Mobile Service Coordinator/BDC to ensure smooth communication between customers and the service department, manage appointments, and deliver exceptional customer service. The role emphasizes driving efficient mobile service operations and strong record-keeping.

Ideal candidates will have service coordination or customer service experience, excellent communication, and the ability to multitask in a fast-paced automotive environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong organizational and time management abilities are essential.
• Proficiency with computer systems and dealership software is a plus.

Responsibilities

• Coordinate and schedule mobile service appointments efficiently to optimize technician availability and customer satisfaction.
• Serve as the primary point of contact for customers regarding mobile service inquiries and updates.
• Communicate effectively with service technicians to ensure timely completion of mobile repairs and maintenance.
• Maintain accurate records of service requests, work orders, and customer interactions.
• Assist in managing service documentation and ensuring compliance with company policies and procedures.
• Collaborate with service managers and other staff to improve mobile service processes and customer experience.

Skills

Communication

Organization

Multitasking

Customer service

Scheduling software

Education

High school diploma

Tools

Dealership software

Scheduling software

Job description

Theodore Robins Ford in Costa Mesa, CA is seeking a motivated Mobile Service Coordinator/BDC to ensure smooth communication between customers and the service department, manage appointments, and deliver exceptional customer service. The role emphasizes driving efficient mobile service operations and strong record-keeping.

Ideal candidates will have service coordination or customer service experience, excellent communication, and the ability to multitask in a fast-paced automotive environment.