Service BDC Representative | Hourly - Jim Click Ford

Gee Automotive Companies; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Employee assistance program

Telehealth

401(k) with company match

Paid time off

Employee pricing on parts and service

Job summary

Jim Click Ford in Tucson, AZ is seeking a Service BDC Representative to support the Service Department by handling inbound and outbound customer communications and scheduling service appointments. You will help deliver an exceptional customer experience and promote service specials.

This role requires strong communication skills, a customer-service focus, and the ability to work varied shifts, including Saturdays.

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong communication and phone skills.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with a strong customer-service focus.
• Dealership, CRM, or service scheduling experience is a plus.
• Must be available to work varied shifts, including Saturdays.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries.
• Schedule, confirm, and reschedule service appointments.
• Conduct outbound calls for maintenance reminders, missed appointments, and retention efforts.
• Maintain accurate customer records in the CRM and dealership systems.
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments.
• Promote dealership service specials and maintenance programs.
• Meet appointment-setting and productivity goals.

Skills

Customer service

Communication

Multitasking

Phone skills

Tools

Microsoft Office

CRM systems

Job description

We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.

Why Join Us?

• Consistent hours in a professional dealership environment
• Supportive team culture with training and clear expectations
• Stable position with long‑term opportunity
• Clean, organized workspace focused on accuracy and service

Service BDC Representative Job Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Service BDC Representative Benefits & Compensation

• Employer-subsidized Medical and Dental insurance with comprehensive coverage options
• Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing on Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicle purchases

Qualifications

Service BDC Representative Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred
• Strong communication and phone skills
• Basic computer proficiency, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Professional, positive attitude with a strong customer-service focus
• Dealership, CRM, or service scheduling experience is a plus
• Must be available to work varied shifts, including Saturdays

Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen.

Ready to Get Started?

We're hiring now and looking to move quickly. If you're ready to support a busy service team and build a stable career in the automotive industry, take the first step with Jim Click Ford!