Service BDC Representative-Acura of Peabody

Acura-of-Peabody; Peabody (MA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Robust benefits package

401(k) with company match

PTO incl. holidays vacation sick days

Job summary

Acura of Peabody, part of the Lyon-Waugh Auto Group, is seeking a friendly, customer-focused individual to join our team as a Full-Time Service BDC Representative. You will warmly welcome clients, schedule service and pickup appointments, and handle outbound reminders to keep customers engaged.

The role offers a competitive base plus biweekly commission/bonus, a robust benefits package, 401(k) with company match, and generous PTO.

Qualifications

• Minimum 18 years old.
• Clear, professional communication skills—verbal and written.
• Proficiency with Microsoft Word, Outlook, and Excel.

Responsibilities

• Welcome clients in person at the desk or on the phone.
• Schedule service appointments.
• Schedule valet pick up appointments with valet drivers.
• Schedule deliveries.
• Make outbound calls for appointment reminders, missed appointments, declined services and upcoming maintenance.
• Assist clients with questions and direct them to appropriate personnel.
• Contact clients with open recalls, campaigns, or special order parts.
• Other duties assigned by management.

Skills

Customer service

Scheduling

Communication

Attention to detail

Organized

Phone presence

Self-motivated

Tools

Microsoft Word

Outlook

Excel

Job description

Description

Do you have a passion for customer service & luxury cars?

Acura of Peabody, part of the Lyon-Waugh Auto Group, is searching for a friendly, customer focused individual to join our team as a Full-Time Service BDC Representative. If you're someone who believes in providing customers with exceptional client care—we look forward to speaking with you!

Schedule: Monday–Saturday, with one scheduled weekday off

Estimated Annual Compensation Range: $48,000.00-$52,000.00 (base hourly rate & monthly bonus structure)

In this role, you will:

• Welcome clients in person at the desk or on the phone
• Schedule service appointments
• Schedule valet pick up appointments, working with valet drivers
• Schedule deliveries
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
• Assist clients with common questions and direct them to appropriate personnel
• Contact clients with open recalls, campaigns, special order parts
• Other duties assigned by management team

What we can offer you:

• Competitive base hourly rate + biweekly commission/bonus
• Robust benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonusprogram
• Smoke free campuses

Requirements

• Minimum 18 years old
• Clear, professional communication skills—both verbal and written
• Proficiency with Microsoft Word, Outlook, and Excel

Our ideal candidate will also possess the following skills:

• Strong attention to detail
• Highly organized with the ability to prioritize tasks efficiently
• Self-motivated
• Confident phone presence with a friendly, helpful tone