Service Writer

Goodson Acura; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Paid vacation

Life insurance

Tuition reimbursement

Job summary

A family owned car dealership in Dallas seeks new team members to provide exceptional customer service. Ideal candidates must have a high school diploma, valid driver's license, and excellent communication and service skills. Responsibilities include assisting customers in the showroom, maintaining sales goals, and ensuring customer satisfaction through a positive experience. Automotive experience is preferred but not required. The position offers various employee benefits and opportunities for growth within the company.

Qualifications

• Prior automotive experience preferred.
• Valid driver’s license is required.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide assistance.
• Maintain service sales goals.
• Ensure customer satisfaction through great experiences.

Skills

Excellent communication skills

Customer service skills

Proficiency with Microsoft software

Self-motivated

Professional appearance

Education

High school diploma or GED

Job description

We are company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below.

Benefits & Perks

• Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment — no open enrollment required
• Free Direct Primary Care ("Concierge") doctor
• Earn up to 4 weeks of paid vacation, with the option to cash out
• Paid Bereavement Leave
• 5 Paid Holidays plus one additional floating PTO day
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre‑approval required; recipient must remain with the company for 12 months following the final reimbursement payment)

Employee Recognition & Milestones

• Annual service bonus: $50 per year of service, presented in cash by the owner
• Annual Thanksgiving turkey, presented by ownership and leadership
• Thanksgiving and Christmas lunches hosted at the dealership
• 5-year anniversary: custom gold ring (white or yellow gold) with the company name
• Every 5 years thereafter: two diamonds added to your ring
• 25-year milestone: Rolex watch
• 30-year milestone and beyond: silver bar awarded annually

RESPONSIBILITIES

• Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
• Maintain and/or exceed service sales goals as required by dealer.
• Greet customers in a prompt and friendly manner.
• Obtain and review customer and vehicle information and maintain client database.
• Ensure customer satisfaction by exceeding their expectations and providing a great customer experience to all customers.
• Initiate and present multi‑point inspection for every customer in service.
• Clearly report all vehicle symptoms to technical team as described by the customer.
• Follow up with customer in a timely manner and with customer's selected communication preference.
• Monitor the progress of each vehicle throughout the day, and update all customers at least twice daily.
• Explain all completed work and charges to customers before or during checkout.
• Maintain and exceed ACE (Acura Customer Experience) standards.
• Other duties or tasks as requested or required.

REQUIREMENTS

• Prior automotive experience preferred.
• Minimum high school diploma or GED equivalent required.
• Valid driver’s license.
• Proficiency with standard Microsoft software and ability to learn other computer‑based tools for client‑facing and a majority of roles.
• Excellent communication and customer service skills.
• Professional appearance and work ethic.
• Self‑motivated.
• Personal and professional integrity.
• Ability to work in a fast‑paced environment.
• Solid work ethic around attendance and punctuality.
• Complete a pre‑employment drug screen and background check.