Luxury Auto Service BDC Specialist

Acura-of-Peabody; Peabody (MA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Robust benefits package

401(k) with company match

PTO incl. holidays vacation sick days

Job summary

Acura of Peabody, part of the Lyon-Waugh Auto Group, is seeking a friendly, customer-focused individual to join our team as a Full-Time Service BDC Representative. You will warmly welcome clients, schedule service and pickup appointments, and handle outbound reminders to keep customers engaged.

The role offers a competitive base plus biweekly commission/bonus, a robust benefits package, 401(k) with company match, and generous PTO.

Qualifications

• Minimum 18 years old.
• Clear, professional communication skills—verbal and written.
• Proficiency with Microsoft Word, Outlook, and Excel.

Responsibilities

• Welcome clients in person at the desk or on the phone.
• Schedule service appointments.
• Schedule valet pick up appointments with valet drivers.
• Schedule deliveries.
• Make outbound calls for appointment reminders, missed appointments, declined services and upcoming maintenance.
• Assist clients with questions and direct them to appropriate personnel.
• Contact clients with open recalls, campaigns, or special order parts.
• Other duties assigned by management.

Skills

Customer service

Scheduling

Communication

Attention to detail

Organized

Phone presence

Self-motivated

Tools

Microsoft Word

Outlook

Excel

Job description

Acura of Peabody, part of the Lyon-Waugh Auto Group, is seeking a friendly, customer-focused individual to join our team as a Full-Time Service BDC Representative. You will warmly welcome clients, schedule service and pickup appointments, and handle outbound reminders to keep customers engaged.

The role offers a competitive base plus biweekly commission/bonus, a robust benefits package, 401(k) with company match, and generous PTO.