Service BDC Representative

Boucher Group; Racine (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

paid vacation

health insurance

dental insurance

vision insurance

401k with employer match

Job summary

Frank Boucher Imports of Racine is seeking a Service BDC Representative to support a busy service department. You will handle inbound calls, schedule service appointments, manage warranty documentation, and coordinate with Service Advisors and the Parts Department.

You will also assist customers via chat, email, and phone. Candidates should demonstrate outstanding customer service, strong communication, and the ability to learn vendor portals quickly.

Qualifications

• Customer service oriented with strong communication.
• Ability to learn vendor programs/portals quickly.
• Must be 18+ with valid driver’s license and clean driving record.
• Drug testing required.
• Comfortable in a fast-paced environment.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Warranty documentation & administration.
• Maintain the service appointment scheduling calendar with Service Advisors and Parts Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services; schedule follow-up appointments.
• Proactively contact existing customers to set up required service/recall appointments.
• Follow up with customers on ordered or back-ordered parts and scheduling.

Skills

Customer service

Communication

Multi-tasking

Microsoft Office

Driving

Tools

Windows Office

Job description

Frank Boucher Imports of Racine is looking to hire a Service BDC Representative

Frank Boucher Imports of Racine is looking to hire a Service BDC Representative for their busy, fast-growing service department. Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Warranty documentation & administration.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

REQUIREMENTS

• All candidates must manifest the highest level of customer service.
• Must have strong communication skills and be comfortable working in a fast-paced environment.
• Must have a basic working knowledge of Windows Office, along with the ability to learn vendor programs/portals quickly and efficiently.
• All candidates must be 18, with a valid driver's license and an excellent driving record.
• Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task.
• Drug testing required.

WISCONSIN'S LARGEST

Boucher has consistently moved up in rank on Automotive News' annual list of Top 100 Largest Dealership Groups year after year. The Boucher Group is now ranked among the Top 75 Dealership Groups in the nation!

WORKPLACE

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 12 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS

• paid vacation
• health insurance
• dental insurance
• vision insurance
• 401k with employer match
• etc.

FAMILY OWNED & OPERATED

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.