Service BDC Representative

Hopkins Ford; Elgin (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company seeks a Service BDC Representative to manage customer inquiries and coordinate sales leads at their Elgin location. The role emphasizes customer interaction, collaboration with the BDC team, and requires strong communication and mathematical skills. Join a dynamic dealership committed to delivering an exceptional customer experience.

Benefits

Competitive Pay

Training and mentorship program

Medical, Dental, Vision Plan

401(k) Savings Plan

Basic Life Insurance

Discounts on Products and Services

Flexible Schedules

Work Life Balance

Qualifications

• Strong skills in reading, writing, and presentation.
• Ability to perform mathematical calculations.
• Clean driving record and valid driver’s license.

Responsibilities

• Coordinate incoming requests via phone and online.
• Identify customer needs for potential sales.
• Work with BDC Manager to manage lead opportunities.

Skills

Reading Skills

Writing Skills

Presentation Skills

Mathematical Skills

Interpreting Instructions

Job description

Job Summary: The Service BDC Representativewill be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

Compensation and Benefits:

• Competitive Pay
• Training and mentorship program
• Medical. Dental, Vision Plan
• 401(k) Savings Plan
• Basic Life Insurance
• Discounts on Products and Services
• Flexible Schedules
• Work Life Balance

Responsibilities:

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings

Requirements:

• No car experience or education needed!
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

Hopkins Ford of Elgin in IL, close to South Elgin, Dundee, and Streamwood, is a new Ford dealership withused cars,financing, autoservice and repairs, and genuine Fordparts. We want to be this to be our customer's one-stop shop for all things automotive! We have the best selection ofnewand Certified Pre-Owned Fords and used cars in the area.

We arean equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.