Call Center Representative

United BMW; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fortune 500 company

Glassdoor Best Places to Work

Healthcare & 401k benefits

Career growth & training

Values-driven culture

Job summary

United BMW, a Penske Automotive Group dealership, is seeking a motivated Call Center Representative to connect customers with our sales team and schedule valued appointments in a fast-paced call center.

We offer a Fortune 500 company, recognition as a top workplace, and a comprehensive benefits program including health care options and a 401k with company match. Join a team that values integrity, professionalism and teamwork.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Responsibilities

• Connect customers with the sales team and arrange valuable sales appointments in a call center environment.
• Maintain courteous, timely communication and manage inquiries efficiently.
• Support team efforts to deliver a positive customer experience.

Job description

United BMW, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Call Center Representative, you will promptly, professionally and courteously help connect customers with our sales team and arrange for valuable sales appointments in a call center environment.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating appointments to conducting follow-up surveys.
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.