Service BDC Representative

Delavan Holdings; Quincy (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Training and Ongoing Professional

Career Growth Opportunities Across 40+

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company

Paid Time Off

Life Insurance

Employee Assistance Program

Daily Pay Options

Employee Discounts on Vehicles, Parts,

Ongoing Training and Professional

Career Advancement Opportunities

Job summary

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication.

You will play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.

Qualifications

• Prior BDC, call center, or customer service experience preferred.
• Proficient computer and typing skills.

Responsibilities

• Respond promptly to inbound service calls, online service requests, and customer inquiries
• Schedule, confirm, and reschedule service appointments
• Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance
• Provide friendly, professional customer service while assisting customers with scheduling and service-related questions
• Follow up with customers regarding missed appointments and service recommendations
• Accurately document all customer interactions in the CRM and service scheduling system
• Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction
• Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience

Skills

Excellent verbal communication

Excellent written communication

Multitasking

Organizational skills

Team-oriented

Tools

CRM software

Typing

Job description

Description

SERVICE BDC REPRESENTATIVE

Unlimited Earning Potential | Career Growth | Paid Training

Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed—whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

• Paid Training and Ongoing Professional Development
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Supportive Leadership and Team Environment
• Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication. You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.

Compensation

• $20.00+ per hour, based on experience

Benefits

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto Group

Requirements

Responsibilities

• Respond promptly to inbound service calls, online service requests, and customer inquiries
• Schedule, confirm, and reschedule service appointments
• Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance
• Provide friendly, professional customer service while assisting customers with scheduling and service-related questions
• Follow up with customers regarding missed appointments and service recommendations
• Accurately document all customer interactions in the CRM and service scheduling system
• Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction
• Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience

Qualifications

• Prior BDC, call center, or customer service experience preferred
• Excellent verbal and written communication skills
• Strong multitasking and organizational skills
• Professional, positive, and team-oriented attitude
• Proficient computer and typing skills
• Ability to thrive in a fast-paced environment

Join the Kunes Team

Kunes Auto Group is an equal opportunity employer.