Automotive Service BDC Representative

Delavanchevy; Delavan, Northern (WI, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

Job summary

Kunes Auto Group is seeking a Business Development Representative to be the first point of contact for online and phone inquiries. You will engage leads, schedule appointments, and support the sales team through multi-channel outreach.

The role requires strong communication, multitasking, and a customer-focused attitude. Night and Saturday availability is needed to meet showroom demand and drive traffic to our locations.

Qualifications

• Experience in sales or lead follow-up essential.
• Able to manage multiple conversations and schedules simultaneously.
• Strong communication in person, phone, and email.
• Experience documenting interactions in a CRM.
• Willingness to work nights and Saturdays.

Responsibilities

• Respond quickly to online leads and phone inquiries.
• Initiate outbound calls, texts, and emails to schedule and confirm appointments.
• Build rapport and maintain communication with potential customers.
• Accurately document all customer interactions in the CRM system.
• Collaborate with the sales team to drive customer engagement.
• Learn and apply scripts and processes that lead to appointments.
• Follow up with leads that have not yet visited or purchased.

Skills

Sales experience

Call center experience

Inside sales

BDC experience

Excellent verbal and written skills

Multitasking

Organizational skills

Team-oriented

Proficient computer skills

Typing skills

Thrive in fast-paced environment

Night and Saturday availability

Tools

CRM system

Job description

Kickstart Your Career at Kunes Auto Group – Where Opportunity Meets Growth

Looking for a fast-paced, people-focused career in automotive? Join Kunes Auto Group, one of the Midwest’s fastest-growing dealership groups with 40+ locations across Wisconsin, Illinois, Iowa and Minnesota. We’re proud to be recognized as an Automotive News Best Dealership to Work For—and we’re just getting started.

Position Overview – Business Development Representative (BDC Rep)

As a Business Development Representative, you’ll be the first point of contact for potential customers. Your job is to engage leads, schedule appointments, and provide a top-tier experience through phone, text, and email outreach. Your efforts will directly support our sales team and drive showroom traffic.

Key Responsibilities:

• Respond quickly to online leads and phone inquiries
• Initiate outbound calls, texts, and emails to schedule and confirm sales appointments
• Build rapport and maintain communication with potential customers
• Accurately document all customer interactions in the CRM system
• Collaborate with the sales team to drive customer engagement
• Learn and apply scripts, techniques, and processes that lead to successful appointments
• Follow up with leads that have not yet visited or purchased

Requirements

What We’re Looking For – Required Qualifications:

• Sales experience, call center experience, inside sales experience required
• Prior BDC experience a plus
• Excellent verbal and written communication skills
• Strong multitasking and organizational skills
• Professional, positive, and team-oriented attitude
• Proficient computer and typing skills
• Ability to thrive in a fast-paced environment
• Ability to work nights and Saturdays

Compensation:

• $15 $18 per hour based on experience.

Why Work at Kunes?

We offer more than a job—we offer a career path in a fun, supportive, and high-growth company.

• Comprehensive Benefits: 401(k), health, dental, vision insurance, life insurance.
• Employee Assistance Program: Supporting your well-being.
• Paid Time Off: Maintain work-life balance.
• Employee Discounts: Enjoy exclusive perks on automotive purchases.
• Career Growth Opportunities: Join a company that promotes from within.
• Daily Pay: Access your earnings before payday.
• Continuous Growth: We provide consistent training and coaching to help you excel—your career will soar!
• Bonus Opportunities: Earn extra income through tiered bonus levels—cha-ching!
• Casual Dress Code: Come as you are—comfort is key when you're doing great work!
• Flexible Scheduling: We value work-life balance for the right team member—because life is too short not to enjoy it

Kunes Auto Group is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.