Service BDC Representative

Delavan Holdings; Lake Bluff (IL); On-site; USD 33,480 - 55,800; Full time

Job summary

Kunes Auto Group is hiring a Service BDC Representative to drive appointments and nurture client relationships. You’ll be the friendly voice behind inbound leads, converting interest into showroom visits across our Midwest network.

We seek upbeat, team-oriented individuals with strong phone skills, CRM experience, and a track record of reliable follow-up. Earn hourly pay plus commission with uncapped growth opportunities in a fast-paced environment.

Qualifications

• 1+ years experience as a BDC
• Strong phone presence to control conversations
• Ability to handle high-volume environment
• Self-motivated with a production mindset
• Familiarity with CRM tools like VinSolutions or Dealertrack

Responsibilities

• Lead Conversion: Turn inbound internet leads into confirmed showroom appointments
• Outbound Execution: Work unsold traffic, missed opportunities, and service-to-sales opportunities
• Multi-Channel Communication: Phone, text, and email with speed, professionalism
• Appointment Quality: Set appointments that show up and convert
• Follow-Up Discipline: Relentless, structured follow-up to drive results
• CRM Mastery: Maintain accurate notes and pipeline tracking

Skills

BDC experience

Phone presence

Fast-paced environment

Self-motivated

Tools

VinSolutions

Dealertrack

Job description

Service BDC Representative

Drive Results. Own Your Pipeline. Get Paid for Performance.

Kunes Auto Group has 40+ dealerships and is one of the fastest growing dealerships in the Midwest. We're seeking naturally upbeat individuals who thrive on making connections and enjoy a vibrant, team-oriented environment. As a Business Development Representative, you'll be the friendly voice setting appointments and building lasting relationships with our clients.

What You’ll Own

• Lead Conversion: Turn inbound internet leads into confirmed showroom appointments
• Outbound Execution: Work unsold traffic, missed opportunities, and service-to-sales opportunities
• Multi-Channel Communication: Phone, text, and email with speed, professionalism, and persistence
• Appointment Quality: Not just setting—setting appointments that show and sell
• Follow-Up Discipline: Relentless, structured follow-up that drives results
• CRM Mastery: Accurate notes, pipeline tracking, and task management

Requirements

What We’re Looking For

• 1+ years experience as a BDC EQUIRED
• Strong phone presence with the ability to control conversations and overcome objections
• Comfortable in a fast-paced, high-volume environment
• Self-motivated with a production mindset—not just activity-based work
• Comfortable with CRM tools (VinSolutions, Dealertrack, etc.) preferred

Compensation

• Hourly + Commission Structure
• On-Target Earnings: $3K - $5K per month (based on experience and performance)
• No cap for high performers

Why Choose Kunes Auto Group?

• Growth Opportunities: We believe in promoting from within and offer expanded opportunities for career advancement.
• Comprehensive Benefits: Enjoy a full package including 401(k), health, dental, and vision insurance, as well as paid time off.
• Daily Pay: Access your earnings before payday
• Paid Training

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.