Experienced Automotive BDC Representative

Delavan Holdings; Platteville (WI); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan with Company 4%

Paid Time Off

Life Insurance

Employee Assistance Program

Daily Pay Options

Job summary

Kunes Auto Group is seeking an Automotive BDC Representative to join our growing dealership team. As the first point of contact for potential customers, you'll engage leads, schedule appointments, and support the sales team through phone, text, and email outreach.

This role offers paid training, competitive hourly pay, tiered bonus opportunities, and the chance to grow within one of the Midwest's fastest-growing dealer groups.

Qualifications

• 1+ years of prior BDC, call center, or customer service experience.
• Dealership experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational skills.
• Professional, positive, and team-oriented attitude.
• Proficient computer and typing skills.
• Ability to thrive in a fast-paced environment.
• Ability to work nights and weekends.

Responsibilities

• Respond quickly to online leads and phone inquiries.
• Initiate outbound calls, texts, and emails to schedule and confirm sales appointments.
• Build rapport and maintain communication with potential customers.
• Set, confirm, and follow up on appointments.
• Follow up with leads that have not yet visited or purchased.
• Accurately document all customer interactions in the CRM system.
• Collaborate with the sales team to drive customer engagement and showroom traffic.
• Learn and apply scripts, techniques, and processes that lead to successful appointments.

Skills

BDC Experience

Call Center

Customer Service

Communication Skills

Multitasking

Organizational Skills

Typing Skills

Team Player

Fast-paced Environment

Tools

CRM Software

Job description

Description

AUTOMOTIVE BDC REPRESENTATIVE

Unlimited Earning Potential | Career Growth | Paid Training

Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed - whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

• Paid Training and Ongoing Professional Development
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Supportive Leadership and Team Environment
• Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is seeking an Automotive BDC Representative to join our growing dealership team. As the first point of contact for potential customers, you'll engage leads, schedule appointments, and provide a top-tier experience through phone, text, and email outreach - directly supporting our sales team and driving showroom traffic. Whether you've worked in a call center, retail, customer service, or another phone-based role, we provide the training and support to help you build a successful career.

Compensation

• $15.00-$20.00 per hour, based on experience
• Tiered Bonus Opportunities

Responsibilities

• Respond quickly to online leads and phone inquiries
• Initiate outbound calls, texts, and emails to schedule and confirm sales appointments
• Build rapport and maintain communication with potential customers
• Set, confirm, and follow up on appointments
• Follow up with leads that have not yet visited or purchased
• Accurately document all customer interactions in the CRM system
• Collaborate with the sales team to drive customer engagement and showroom traffic
• Learn and apply scripts, techniques, and processes that lead to successful appointments

Requirements

Qualifications

• 1+ years of prior BDC, call center, or customer service experience
• Dealership experience preferred
• Excellent verbal and written communication skills
• Strong multitasking and organizational skills
• Professional, positive, and team-oriented attitude
• Proficient computer and typing skills
• Ability to thrive in a fast-paced environment
• Ability to work nights and weekends

Benefits

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto Group

Kunes Auto Group is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law