Service BDC Specialist — Paid Training & Career Growth

Paylocity; Quincy (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Training and Ongoing Professional

Career Growth Opportunities Across 40+

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company

Paid Time Off

Life Insurance

Employee Assistance Program

Daily Pay Options

Employee Discounts on Vehicles, Parts,

Ongoing Training and Professional

Career Advancement Opportunities

Job summary

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication.

You will play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.

Qualifications

• Prior BDC, call center, or customer service experience preferred.
• Proficient computer and typing skills.

Responsibilities

• Respond promptly to inbound service calls, online service requests, and customer inquiries
• Schedule, confirm, and reschedule service appointments
• Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance
• Provide friendly, professional customer service while assisting customers with scheduling and service-related questions
• Follow up with customers regarding missed appointments and service recommendations
• Accurately document all customer interactions in the CRM and service scheduling system
• Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction
• Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience

Skills

Excellent verbal communication

Excellent written communication

Multitasking

Organizational skills

Team-oriented

Tools

CRM software

Typing

Job description

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication.

You will play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.