Service BDC Representative

Lexus of Naperville; Naperville (IL); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Paid vacation after 90 days

Eligible for up to 5 weeks of paid vacation

Paid holidays

Paid training

Growth opportunities

Excellent health, dental, & vision insurance

401k

Positive & motivating work environment

Job summary

Lexus of Naperville is seeking a full-time BDC Service Representative to enhance customer satisfaction through effective communication and support. You will manage service appointments, respond to customer inquiries, and ensure timely communication with guests.

The ideal candidate should possess excellent organizational and communication skills and a positive attitude. This role offers paid vacation, health benefits, and a motivating work environment.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivation and self-sufficient.
• BDC dealership experience preferred.

Responsibilities

• Schedule and coordinate service appointments for guests.
• Respond to customer inquiries via phone, SMS, and email.
• Deliver a positive and helpful customer experience.

Skills

Excellent verbal communication skills

Good organizational skills

Self-motivated

Proficiency with Microsoft Word

Proficiency with Microsoft Excel

Proficiency with Microsoft Outlook

BDC dealership experience

Job description

Drive your career forward - Dan Wolf Automotive Group is hiring and we want to talk to you!

Can you multitask, are an excellent listener, and have strong verbal communication skills? If so, this may be the position for you. As a BDC Service Representative you’ll play an important supporting role in the success of our business by ensuring that customers are satisfied.

The Service Business Development Representative (SBDR) is responsible for answering inbound service phone calls, making outbound calls, and managing live chats, all while demonstrating the high level of professionalism that Dan Wolf Automotive Group is known for. This position plays a vital role in driving customer satisfaction, promoting dealership services, and contributing to the overall growth of the service department. This full-time position works 4 weekdays and Saturday. If your qualifications match our request and you have an interest in growing with a great team, this could be your position!

We Offer

• Paid vacation after 90 days
• Eligible for up to 5 weeks of paid vacation
• Paid holidays
• 5-day work week
• Paid training
• Growth opportunities
• Excellent health, dental, & vision insurance
• 401k
• Positive & motivating work environment
• $20.00 per hour

You Will

• Schedule and coordinate service appointments for guests
• Respond to customer inquiries via phone, SMS, and email
• Guide guests through the appointment scheduling process
• Ensure all guest questions are answered accurately and promptly
• Maintain clear, professional, and timely communication
• Deliver a positive and helpful customer experience at every interaction
• Follow up with guests as needed to support appointment completion
• Keep communication organized and up to date across all channels

You Have

• A positive attitude
• Good verbal and written communication skills
• Self-motivation and self-sufficient
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to succeed customer expectations
• Excellent organizational skills
• BDC dealership experience preferred