Service BDC Representative

Dan Wolf Automotive Group; Naperville (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid vacation after 90 days

Eligible for up to 5 weeks of paid vacation

Paid holidays

Paid training

Excellent health, dental, & vision insurance

401k

Positive & motivating work environment

Job summary

Dan Wolf Automotive Group is seeking a BDC Service Representative to enhance customer satisfaction and promote dealership services. This full-time role requires excellent communication skills, a positive attitude, and organizational abilities. Responsibilities include scheduling appointments, responding to inquiries, and maintaining professional guest interactions. The position offers a motivating environment, health benefits, and opportunities for growth.

Compensation is $20.00 per hour, along with up to 5 weeks paid vacation, training, and more!

Qualifications

• Positive attitude and good communication skills are essential.
• Self-sufficient with a drive to succeed in customer expectations.
• BDC dealership experience is preferred but not mandatory.

Responsibilities

• Schedule and coordinate service appointments for guests.
• Respond to customer inquiries via phone, SMS, and email.
• Guide guests through the appointment scheduling process.
• Ensure all guest questions are answered accurately and promptly.
• Deliver a positive and helpful customer experience at every interaction.

Skills

Excellent verbal communication skills

Listening skills

Self-motivation

Organizational skills

BDC dealership experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Drive your career forward - Dan Wolf Automotive Group is hiring and we want to talk to you!

Can you multitask, are an excellent listener, and have strong verbal communication skills? If so, this may be the position for you. As a BDC Service Representative you’ll play an important supporting role in the success of our business by ensuring that customers are satisfied.

The Service Business Development Representative (SBDR) is responsible for answering inbound service phone calls, making outbound calls, and managing live chats, all while demonstrating the high level of professionalism that Dan Wolf Automotive Group is known for. This position plays a vital role in driving customer satisfaction, promoting dealership services, and contributing to the overall growth of the service department. This full-time position works 4 weekdays and Saturday. If your qualifications match our request and you have an interest in growing with a great team, this could be your position!

We Offer

• Paid vacation after 90 days
• Eligible for up to 5 weeks of paid vacation
• Paid holidays
• 5-day work week
• Paid training
• Growth opportunities
• Excellent health, dental, & vision insurance
• 401k
• Positive & motivating work environment
• $20.00 per hour

You Will

• Schedule and coordinate service appointments for guests
• Respond to customer inquiries via phone, SMS, and email
• Guide guests through the appointment scheduling process
• Ensure all guest questions are answered accurately and promptly
• Maintain clear, professional, and timely communication
• Deliver a positive and helpful customer experience at every interaction
• Follow up with guests as needed to support appointment completion
• Keep communication organized and up to date across all channels

You Have

• A positive attitude
• Good verbal and written communication skills
• Self-motivation and self-sufficient
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to succeed customer expectations
• Excellent organizational skills
• BDC dealership experience preferred