Service BDC & Customer Experience Coordinator (Part-time)

Olathe Ford Lincoln; Olathe (KS); On-site; USD 22,000 - 26,000; Part time

Job summary

Olathe Ford Lincoln is seeking a part-time Service Business Development Coordinator to greet customers, answer inquiries, and schedule service visits at our Olathe, KS location. The role emphasizes friendly, proactive service and CRM-driven workflow, with on-site responsibilities and supportive teamwork.

The position offers an hourly rate of $17.50, with schedule Mon–Fri, 1 pm–6 pm, and on-site duties including reception and coordination with service and sales teams.

Qualifications

• At least one previous role with customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver's license.

Responsibilities

• Answer customer calls and set service appointments.
• Serve as a receptionist to greet walk-in customers and direct them to the appropriate team members for further assistance.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Assist customers with rental car contracts, rental pick-ups, and returns.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Teamwork

Communication

Computer skills

Driver's license

Tools

CRM software

Job description

Olathe Ford Lincoln is seeking a part-time Service Business Development Coordinator to greet customers, answer inquiries, and schedule service visits at our Olathe, KS location. The role emphasizes friendly, proactive service and CRM-driven workflow, with on-site responsibilities and supportive teamwork.

The position offers an hourly rate of $17.50, with schedule Mon–Fri, 1 pm–6 pm, and on-site duties including reception and coordination with service and sales teams.