Part-Time Service Business Development Coordinator

Olathe Ford RV; Olathe (KS); On-site; USD 23,000 - 29,000; Part time

Job summary

Olathe Ford RV is seeking a Service Business Development Coordinator to handle service inquiries, schedule appointments, and greet customers on-site. The role emphasizes friendly, detail-oriented customer service and efficient use of CRM throughout daily operations.

Part-time, on-site position with a 1:00 pm–6:00 pm schedule and a $17.50 hourly rate. Training and ongoing development are highlighted as core supports for success in this role.

Qualifications

• At least one prior role with customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor; positive and hardworking.

Responsibilities

• Answer customer calls and set service appointments.
• Serve as a receptionist to greet walk-in customers and direct them to the appropriate team members for further assistance.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Assist customers with rental car contracts, rental pick-ups, and returns.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Prompt demeanor

Positive attitude

Strong computer skills

Valid driver's license

Tools

CRM software

Job description

Service Business Development Coordinator:

Position Type: Part-time, On-site

Schedule: Monday through Friday, 1 pm to 6 pm

Hourly Rate: $17.50

Come work for the best! We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Position Overview: As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role.

Responsibilities

• Answer customer calls and set service appointments
• Serve as a receptionist to greet walk-in customers and direct them to the appropriate team members for further assistance
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Assist customers with rental car contracts, rental pick-ups, and returnsli>
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role with customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.