Service BDC Clerk

Bertera Chevrolet; Palmer (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee discounts on vehiclePurchases

Job summary

Bertera Chevrolet in Palmer, MA is seeking a detail-oriented Service BDC Clerk to support the service department with appointments and administrative tasks. You will be the first point of contact for customers seeking service and information.

The role requires strong organizational and communication skills, with the ability to manage calendars, coordinate with advisors and technicians, and maintain accurate customer histories. A commitment to excellent service is essential.

Qualifications

• High school diploma or equivalent; automotive/business admin education is a plus.
• Experience in customer service or administrative roles, preferably in automotive.
• Proficient with Microsoft Office and database tools.
• Excellent communication and organizational skills.

Responsibilities

• Schedule and confirm service appointments efficiently.
• Maintain and update appointment calendar and databases.
• Respond to customer inquiries via phone, email, or in person.
• Coordinate with service advisors and technicians.
• Verify and update customer service history.
• Generate service-related documents and reports.
• Assist with follow-up communications and surveys.
• Keep workspace clean and organized according to standards.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma

Automotive/business admin background

Tools

CRM software

Database management

Office Suite

Job description

Job Overview

We are seeking a detail-oriented and proactive Service BDC (Business Development Center) Clerk to join our dynamic automotive service team. The ideal candidate will be responsible for facilitating exceptional customer experiences, managing service appointments, and supporting the service department's administrative functions. If you thrive in a fast-paced environment and have a passion for customer service and organizational efficiency, we encourage you to apply.

**Job Title: Service BDC Clerk**

Key Responsibilities

• Assist in scheduling and confirming service appointments for customers in a timely and efficient manner.
• Maintain and update the service department's appointment calendar and database systems to ensure accurate and up-to-date information.
• Provide prompt and courteous responses to customer inquiries and requests via phone, email, or in-person.
• Coordinate with service advisors and technicians to ensure seamless communication and a smooth service process.
• Verify customer service history and update records accordingly to maintain comprehensive customer information.
• Generate and prepare service-related documents and reports as required by the service management team.
• Assist with follow-up communications to customers regarding service reminders, satisfaction surveys, and feedback requests.
• Maintain a clean and organized workspace in compliance with company standards.

Qualifications

• High school diploma or equivalent; further education in automotive or business administration is a plus.
• Previous experience in a customer service, call center, or administrative role, preferably within the automotive industry.
• Proficient in using computer systems and software, including Microsoft Office Suite and database management tools.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Strong organizational abilities and attention to detail.
• Ability to multitask and prioritize workload effectively in a fast-paced environment.
• Flexible to work evenings and weekends as needed.Why Join Our Team?**
• Competitive salary and benefits package.
• Opportunities for career advancement within a reputable automotive group.
• A supportive and collaborative work environment.
• Continuous training and development programs to enhance your skills.
• Employee discounts on vehicle purchases and services.

Join us in our commitment to providing outstanding customer service and become a valued member of our automotive service team. Apply today to start your exciting journey with us!