Service BDC Associate: Rapid Internet Appointment Scheduler

Momentum BMW; Virginia (MN); On-site; USD 40,000 - 52,000; Full time

Job summary

Momentum BMW is seeking a Service BDC Associate to generate service appointments for both new and pre-owned vehicles. The role emphasizes prompt, professional communication with internet inquiries and precise CRM data entry.

You will work in a fast-paced environment, leveraging lead management tools to track interest, prepare reports, and support the service department with a premium customer experience. Training on products and financing programs is provided.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite and CRM skills.
• Ability to work independently and in a fast-paced team environment.
• Experience in call center settings preferred.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Utilize lead management tools.
• Prepare reports, forms and documentation on time.
• Perform cashier duties as requested.
• Other duties as assigned.
• Demonstrate ethical behavior and high customer satisfaction; maintain honesty.

Skills

Communication skills

Independence and teamwork

Call center environment

Organizational skills

Time management

Reading and policy comprehension

Tools

MS Office Suite

CRM software

Job description

Momentum BMW is seeking a Service BDC Associate to generate service appointments for both new and pre-owned vehicles. The role emphasizes prompt, professional communication with internet inquiries and precise CRM data entry.

You will work in a fast-paced environment, leveraging lead management tools to track interest, prepare reports, and support the service department with a premium customer experience. Training on products and financing programs is provided.