BDC Associate Fixed Ops - BMW OF NASHVILLE

Sonic Automotive; Nashville (TN); Sur place; USD 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Competitive compensation

Unparalleled benefits

Résumé du poste

A major automotive firm in Nashville is seeking a BDC Associate Fixed Ops to support customer appointment scheduling and enhance client relationships. This role demands excellent communication and organizational skills, promoting premium customer experience. Join a dynamic team committed to training and professional growth, while enjoying competitive compensation and benefits in the automotive industry.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsabilités

• Schedule and generate appointments for BMW and MINI clients.
• Respond to inquiries with courtesy and professionalism.
• Work with service, parts, and sales departments to ensure quality service.
• Generate service appointments and follow up on no-shows.
• Act as a service concierge for clients.

Connaissances

Verbal communication

Written communication

Organizational skills

Team collaboration

Time management

Outils

CDK

X-Time

DealerLogix

Description du poste

BDC Associate Fixed Ops - BMW OF NASHVILLE in Nashville, TN at Sonic Automotive

Job Type: Sales

Experience: Associate

About

At BMW OF NASHVILLE, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose: The ServiceBDC Associate is responsible for scheduling and generating appointments for our BMW and MINI clients at two convenient locations. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position utilizes lead management tools and software to maintain a high focus on customer outreach and retention opportunities. The ServiceBDC Associate will be trained interdepartmentally and will be expected to coordinate with service, parts, and sales.

Duties and Responsibilities

• Utilize reporting tools that allow us to see upcoming service and bulletin information for BMW clients in our market.
• Contact clients to assist with scheduling for maintenance, recalls, or repairs.
• Respond to phone and internet inquiries with courtesy, accuracy, and professionalism.
• Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients.
• Generate service appointments and conduct appropriate follow up for “no-shows.”
• Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed.
• Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It’s time to make the most important move of your career. From our co‑operative, team‑based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.