Service BDC Agent - BMW of Beverly Hills

Sonic Automotive; Los Angeles (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive compensation

Job summary

A leading automotive dealership is seeking a Service BDC Agent in Los Angeles, CA. This role involves generating service appointments, responding to customer inquiries through the internet, and ensuring a premium customer experience. Ideal candidates will possess excellent communication skills, organizational abilities, and familiarity with CRM software. A comprehensive benefits package and competitive salary ranging from $19.00 to $21.00 per hour are offered. Join a supportive team and start your rewarding career in the automotive industry.

Qualifications

• Experience in customer service roles preferred.
• Familiarity with automotive industry products and services is a plus.
• Ability to handle customer inquiries courteously and professionally.

Responsibilities

• Generate appointments with customers contacting for service.
• Respond to internet inquiries promptly and professionally.
• Compile necessary reports and documents on time.

Skills

Excellent verbal and written communication skills

Strong organizational and time management skills

Ability to work independently and as part of a team

Ability to work in a fast-paced environment

Tools

CRM software

Lead management tools

Job description

Service BDC Agent - BMW of Beverly Hills in Los Angeles, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At BMW of Beverly Hills, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Duties and Responsibilities

The Service BDC Agent is responsible for generating appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(The BDC Associate - Fixed Ops Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00 to $21.00 .)