Service BDC Agent: Drive Appointments & Growth

Mac Haik Ford Houston

Houston (TX)

On-site

USD 21,000 - 30,000

Full time

12 days ago
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Benefits offered by this job

Performance incentives
Paid training
Advancement opportunities
Team-oriented culture
High-volume dealership

Job summary

Mac Haik Ford Houston is seeking a Service BDC Agent to join our high-performing team. You’ll handle inbound calls, schedule service appointments, and follow up with customers to maximize showroom and shop utilization.

The role emphasizes goal-driven performance, excellent communication, and the ability to work in a fast-paced environment. Training is provided, and advancement opportunities exist within a supportive team.

Qualifications

  • Positive attitude with excellent communication skills.
  • Comfortable making a high volume of outbound calls.
  • Strong attendance, punctuality, and work ethic.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Coachable with a desire to improve every day.
  • Bilingual is a plus.
  • Experience preferred—BDC, call center, customer service, or automotive experience.
  • We’re willing to train the right person with the right attitude and drive.
  • Self-motivated, goal-oriented, and able to perform with minimal supervision.
  • Must be dependable, professional, and committed to delivering an exceptional customer experience.

Responsibilities

  • Answer inbound service calls and make outbound calls to customers.
  • Schedule service appointments while maximizing shop capacity.
  • Follow up with customers through phone, text, and email.
  • Confirm appointments to maintain a high show rate.
  • Build value in recommended maintenance and dealership services.
  • Accurately document all customer interactions in our CRM.
  • Work closely with Service Advisors to ensure a smooth customer experience.
  • Meet and exceed daily, weekly, and monthly appointment goals.
  • Handle objections with confidence and professionalism.
  • Maintain consistent communication with customers from initial contact through their appointment.

Skills

Outbound calling
Customer service
Communication
Multitasking
Attendance & punctuality
Bilingual

Tools

CRM

Job description

Mac Haik Ford Houston is seeking a Service BDC Agent to join our high-performing team. You’ll handle inbound calls, schedule service appointments, and follow up with customers to maximize showroom and shop utilization.

The role emphasizes goal-driven performance, excellent communication, and the ability to work in a fast-paced environment. Training is provided, and advancement opportunities exist within a supportive team.

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