Service BDC Agent: Drive Appointments & Growth

Mac Haik Ford Houston; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Performance incentives

Paid training

Advancement opportunities

Team-oriented culture

High-volume dealership

Job summary

Mac Haik Ford Houston is seeking a Service BDC Agent to join our high-performing team. You’ll handle inbound calls, schedule service appointments, and follow up with customers to maximize showroom and shop utilization.

The role emphasizes goal-driven performance, excellent communication, and the ability to work in a fast-paced environment. Training is provided, and advancement opportunities exist within a supportive team.

Qualifications

• Positive attitude with excellent communication skills.
• Comfortable making a high volume of outbound calls.
• Strong attendance, punctuality, and work ethic.
• Ability to multitask and stay organized in a fast-paced environment.
• Coachable with a desire to improve every day.
• Bilingual is a plus.
• Experience preferred—BDC, call center, customer service, or automotive experience.
• We’re willing to train the right person with the right attitude and drive.
• Self-motivated, goal-oriented, and able to perform with minimal supervision.
• Must be dependable, professional, and committed to delivering an exceptional customer experience.

Responsibilities

• Answer inbound service calls and make outbound calls to customers.
• Schedule service appointments while maximizing shop capacity.
• Follow up with customers through phone, text, and email.
• Confirm appointments to maintain a high show rate.
• Build value in recommended maintenance and dealership services.
• Accurately document all customer interactions in our CRM.
• Work closely with Service Advisors to ensure a smooth customer experience.
• Meet and exceed daily, weekly, and monthly appointment goals.
• Handle objections with confidence and professionalism.
• Maintain consistent communication with customers from initial contact through their appointment.

Skills

Outbound calling

Customer service

Communication

Multitasking

Attendance & punctuality

Bilingual

Tools

CRM

Job description

Mac Haik Ford Houston is seeking a Service BDC Agent to join our high-performing team. You’ll handle inbound calls, schedule service appointments, and follow up with customers to maximize showroom and shop utilization.

The role emphasizes goal-driven performance, excellent communication, and the ability to work in a fast-paced environment. Training is provided, and advancement opportunities exist within a supportive team.