Service BDC Agent & Concierge — Auto Service Scheduling

Sonic Automotive, Inc.; Belmont, Northern (CA, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Personal Automotive Concierge Service

Job summary

Autobahn Motors, part of Sonic Automotive, Belmont, CA, seeks a Service BDC Associate to generate service appointments from internet inquiries and perform cashier duties. You will manage inquiries using CRM tools, maintain accurate records, and learn our product lines, financing, and incentive programs.

This full-time role offers strong benefits and room for growth. The ideal candidate will have 2–3 years of high-level customer service experience, excellent communication, and the ability to work

Qualifications

• Associate-level experience in customer service roles.
• Experience with CRM software and lead management tools.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries promptly and professionally to schedule service appointments.
• Manage inquiry flow and update customer files using CRM and online tools.
• Enter customer data into CRM accurately and promptly.
• Generate and schedule service appointments.
• Prepare reports and documentation in a timely manner.
• Learn products, services, inventory, financing, and incentive programs.

Skills

Customer service

CRM software

Lead management

Communication skills

Time management

Tools

CRM

Job description

Autobahn Motors, part of Sonic Automotive, Belmont, CA, seeks a Service BDC Associate to generate service appointments from internet inquiries and perform cashier duties. You will manage inquiries using CRM tools, maintain accurate records, and learn our product lines, financing, and incentive programs.

This full-time role offers strong benefits and room for growth. The ideal candidate will have 2–3 years of high-level customer service experience, excellent communication, and the ability to work