Service BDC Agent

Call Source; Nashville (TN); Remote; USD 21,000 - 28,000; Part time

Job summary

Call Source is seeking a remote, part-time BDC Agent to handle inbound and outbound calls for multiple dealerships. You will pull up spreadsheets, log customer data, and schedule appointments while maintaining a high level of professionalism on every interaction.

The ideal candidate has 1+ year in Sales/Service/Call Center, 1+ year of remote work, and knowledge of the automotive industry is preferred. Strong communication, typing, and organizational skills are essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Enjoy talking on the phone and helping customers.
• Basic computer skills and phone etiquette; friendly and professional demeanor.
• Strong typing skills and ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls from multiple dealerships.
• Pull up spreadsheets and log information on multiple tabs.
• Assist in obtaining basic demographic information about each customer and log that information in our database.
• Schedule appointments and communicate customer needs to the dealership; report missed opportunities or escalations to management.
• Work in a team environment to provide customers a top-level experience.
• Be courteous and professional on every interaction with a customer on each call.

Skills

Communication

Phone Etiquette

Multitasking

Typing

Teamwork

Education

High School Diploma

Tools

CRM software

Spreadsheets

Google Chrome

Job description

Basic Function

This is a remote work from home position (Part time)

Responsibilities

The following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned.

• Answer incoming phone calls from multiple dealerships
• Pull up spreadsheets and log information on multiple tabs
• Assist in obtaining basic demographic information about each customer and log that information in our database
• Schedule appointments and be able communicate to the dealership with customer needs
  Communicate all missed opportunities or escalated calls to upper management
• Work in a team environment to provide customers a top-level experience
• Be courteous and professional on every interaction with a customer on each call

Skills

• Outstanding communication skills, both verbal and written
• Enjoy talking on the phone and willingness to help customers
• Basic computer skills and phone etiquette
  Friendly and professional manner
  Strong organizational skills with the ability to multitask in a fast-paced environment
• Strong typing skills
  Self motivated

Ideal Work Space

• Must have existing high-speed Internet access at home minimum 1GB
• USB-Headset required
• Quiet, noise-free home office space, free of distractions
• Computer Specs- Must have 2 Screens
• 1.4 GHz or higher Intel Core 2 Duo processor or compatible
• 2 GB of RAM recommended minimum
• Google Chrome Installed

Education/Training

• High School Diploma or GED equivalent

Experience

• Sales - Service /Call Center/BDC Experience (1+ years preferred)
• Customer/Client Service Experience (1+ years preferred)
• Knowledge of Automotive Industry Preferred
• Remote (1+ years)

Physical Requirements

Sitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone