vBDC Outbound Agent

Call Source; Grand Rapids (MI); Remote; USD 38,000 - 48,000; Full time

Job summary

Call Source is seeking a BDC Outbound Specialist to develop customer relationships and maximize appointment scheduling via outbound calls and external platforms. The role emphasises professional phone communication and accurate CRM updates, with a remote full-time work arrangement.

Candidates should have 1+ year in Sales/Call Center/BDC, 2 years in customer service, and 1 year in automotive dealerships. Strong communication skills and the ability to manage multiple tasks are essential for

Qualifications

• High School Diploma or GED required.
• Minimum 1+ year of Sales, Call Center, or BDC experience.
• At least 2 years of customer service experience.
• Minimum 1 year of experience with or knowledge of automotive dealerships.

Responsibilities

• Initiate outbound calls to previous customers and new prospects
• Answer inbound calls from customers and prospects
• Schedule appointments using dealership scheduling tools and communicate updates via Slack when required
• Build rapport and engage customers through phone communication and third-party platforms (e.g., Kelley Blue Book, Autotrader, Craigslist)
• Address customer hesitation or concerns with patience and professionalism
• Resolve inquiries promptly while providing accurate and helpful information
• Maintain and update customer records in the CRM system with a high level of accuracy and attention to detail

Skills

Verbal communication

Written communication

Phone work

Platform familiarity

Computer proficiency

Professional demeanor

Organization & multitasking

Problem solving

Education

High School Diploma or GED

Job description

Position Title: BDC Outbound Specialist
Employment Type: Full-Time (Remote)
Work Requirement: Minimum of 40 hours per week

Position Overview

The Service Business Development Center (BDC) Outbound Specialist serves as a liaison
between automotive dealerships and their customers. This role focuses on developing and
managing customer relationships to maximize appointment scheduling through outbound phone
calls and external platforms such as Kelley Blue Book, Autotrader, email, and other
communication channels.
The BDC Outbound Specialist may assist in multiple operational areas as needed to ensure
exceptional customer service and support dealership objectives.

Key Responsibilities

The following duties represent the essential functions of the role. Additional responsibilities may
be assigned as needed:

• Initiate outbound calls to previous customers and new prospects
• Answer inbound calls from customers and prospects
• Schedule appointments using dealership scheduling tools and communicate updates via Slack when required
• Build rapport and engage customers through phone communication and third-party platforms (e.g., Kelley Blue Book, Autotrader, Craigslist)
• Address customer hesitation or concerns with patience and professionalism
• Resolve inquiries promptly while providing accurate and helpful information
• Maintain and update customer records in the CRM system with a high level of accuracy and attention to detail

Required Skills & Competencies

• Strong verbal and written communication skills
• Comfort and confidence working extensively on the phone
• Familiarity with external platforms such as Kelley Blue Book and Autotrader
• Basic computer proficiency and professional phone etiquette
• Friendly, professional demeanor
• Strong organizational and multitasking abilities in a fast-paced environment
• Problem-solving skills

Work Environment Requirements

• Reliable high-speed internet connection
• USB headset
• Quiet, distraction-free home office environment

Technical Requirements

Computer with at least:

• 1.4 GHz Intel Core 2 Duo processor or equivalent
• Minimum of 2 GB RAM
• Google Chrome installed

Education Requirements

• High School Diploma or GED equivalent

Experience Requirements

• Minimum 1+ year of Sales, Call Center, or BDC experience
• At least 2 years of customer/client service experience
• Minimum 1 year of experience with or knowledge of automotive dealerships

Physical Requirements

• Prolonged sitting and computer use
• Close-up visual work
• Extensive speaking on the phone