Service BDC Administrator

L0038 Lithia Reno Subaru; Reno (NV); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors is hiring a Service BDC Administrator at Lithia Reno Subaru to manage customer-relations workflows, schedule follow-ups, and support dealership operations with a flexible schedule that includes evenings, weekends, and holidays.

Join Lithia & Driveway’s team to deliver engaging customer experiences, drive appointments, retention and satisfaction across the Reno Subaru store, with total rewards and growth opportunities in a large automotive retailer.

Qualifications

• Minimum 2 years of customer service experience.
• Typing ability with speed and accuracy.
• Strong mathematics for problem solving.
• Basic computer literacy and software aptitude.

Responsibilities

• Lead customer relations process management and ensure the customer perspective is prioritized.
• Develop improvement plans for stores by coordinating with the GSM/LSMS Coordinator.
• Gather accurate customer information to build a follow-up retention database.
• Maintain knowledge of product information, pricing, and promotions.
• Utilize computer skills in the internet department to increase appointments, sales and retention.
• Use phone skills to follow up on customer experiences and address issues with escalation as needed.
• Set solid appointments using daily call-ins and various lead sources.
• Perform other duties as assigned.

Skills

Customer service

Typing

Mathematics

Basic computer skills

Job description

Dealership: L0038 Lithia Reno Subaru Lithia Subaru of Reno Hiring: Service BDC Administrator Pay: $17.00-$22.00 Hourly DOE Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

What You'll Bring

• Customer Service Experience, 2+ years
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems
• Basic computer skills

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.

We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars.

We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!