Service BDC Administrator

Lithia Motors, Inc; Reno (NV); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Subaru of Reno is seeking a Service BDC Administrator to manage customer relations and drive appointments and retention. You will utilize our internet and phone channels to connect with customers and improve service experiences.

The role requires 2+ years in customer service, strong typing, basic math skills, and proficient computer use. We offer a flexible schedule including evenings, weekends, and holidays in Reno, NV.

Qualifications

• Customer service experience required.
• Typing proficiency required.
• Mathematical problem solving.
• Basic computer skills required.

Responsibilities

• Lead customer relations process management at the store to ensure the customer perspective comes first.
• Develop improvement plans with the GSM/LSMS Coordinator to keep the team focused on customers.
• Gather accurate customer information for follow-up and retention.
• Maintain knowledge of products, pricing, and dealership events and promotions.
• Utilize internet department tools to increase appointments, sales and retention.
• Follow up with customers by phone to address experiences and escalate major issues.
• Set solid appointments using daily leads and past customers.
• Perform other duties as assigned.

Skills

Customer Service

Typing

Mathematics

Basic computer skills

Job description

Dealership:

L0038 Lithia Reno Subaru

Lithia Subaru of Reno

Hiring: Service BDC Administrator

• Pay: $17.00-$22.00 Hourly DOE
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

What You'll Bring

• Customer Service Experience, 2+ years
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.