Internet Sales Representative

Lithia Motors; Reno (NV); On-site; USD 78,000 - 167,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

PTO

Disability insurance

Life Insurance

401(k) plan

Employee stock plan

Lithia Learning Center

Vehicle discounts

Wellness programs

Job summary

Lithia Reno Subaru is seeking an Internet Sales Representative to respond rapidly to calls, chats, and emails, converting inquiries into confirmed appointments and guiding customers toward a purchase. You will work with a flexible schedule to support dealership operations and customer demand.

The role relies on strong CRM skills, sales experience, math ability, and basic computer literacy. You’ll join a multi-store Lithia Driveway network offering competitive pay, benefits, holidays, and

Qualifications

• Automotive sales experience.
• 3+ years CRM experience.
• 2+ years sales experience.
• 3+ years mathematics – ability to solve basic math calculations.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to emails with a follow-up call within 5 minutes and quotes within 10 minutes.
• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you make contact with.
• Maintain a 60% show rate with those appointments.
• Record every contact you have with customers, regardless of source or type, in the LSMS.
• Complete 100% of your daily scheduled contact tasks.
• Other duties as assigned.

Skills

Automotive sales experience

CRM experience

Sales experience

Mathematics

Basic computer skills

Valid driver's license

Job description

Dealership: L0038 Lithia Reno Subaru Lithia Subaru of Reno Hiring: Internet Sales Representative Pay: $7,000-$15,000 Monthly Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC's auto-response).
• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you make contact with.
• Maintain a 60% show rate with those appointments.
• Record every contact you have with customers, regardless of source or type, in the LSMS.
• Complete 100% of your daily scheduled contact tasks.
• Other duties as assigned.

What You'll Bring

• Automotive Sales Experience
• 3+ years CRM Experience
• 2+ years Sales Experience
• 3+ years Mathematics – ability to solve basic math calculations
• Basic Computer skills
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies – Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!