Service BDC Associate: Scheduling & Guest Support

Obrien Auto Group; Bellevue (WA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Bonuses

Paid holidays

Vacation

Medical/Dental/Vision/RX

Disability Insurance (Short/Long Term)

Life Insurance

401(k) plus company match

Job summary

Lexus of Bellevue is seeking Service BDC Associates to support service scheduling and guest communications. This is a full-time and part-time position based in Bellevue, WA, aimed at ensuring accurate guest requests for service and timely follow-up with customers.

You will input appointments, assist service advisors, maintain filing systems, and help with reporting while upholding a cooperative, courteous, and non-discriminatory approach.

Responsibilities

• Input all appointments in a timely manner.
• Maintain stock of coffee and snack area.
• Clean coffee and snack area.
• Perform nightly cleaning and stocking of coffee machine.
• Assist service advisors in answering customer questions in regard to logistics and scheduling.
• Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Train in prescribed protocol as set forth in BDC phone script.
• Perform other duties as assigned by management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to the company policy regarding non-discrimination and harassment.

Job description

Lexus of Bellevue is seeking Service BDC Associates to support service scheduling and guest communications. This is a full-time and part-time position based in Bellevue, WA, aimed at ensuring accurate guest requests for service and timely follow-up with customers.

You will input appointments, assist service advisors, maintain filing systems, and help with reporting while upholding a cooperative, courteous, and non-discriminatory approach.